projects

View a selection of our client success stories

M&G

Navigating ESG Challenges in Financial Services

As one of the UK’s leading provider of pensions and investment funds, our client was facing 3 challenges for which we adopted a tailored Service Design approach.

2 min read
Read
two traveller women standing on a bridge
American Express

Online Claims Site and Feature Development

Spotless set out to redesign the site and find out which features were most useful and applicable for the range of AMEX customer types.

1 min read
Read
Trains Ticketing

Journey to a Customer-Centric Ticketing Platform

Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.

2 min read
Read
Saint Gobain

Making It Easy to Design for Wellbeing in Buildings

We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.

4 min read
Read
An adult and a child playing a game holding consoles.
Sony Interactive Entertainment

Console Experience Health Check

Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.

2 min read
Read
Virgin Red

Transforming Rail Loyalty

Redefining rail ticketing by merging innovation with loyalty in a competitive market.

1 min read
Read
Boots storefront with people passing by.
Boots

Global Experience Language (GEL)

Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.

2 min read
Read
An investor walking outside a building
Fidelity

Mapping Customer Journeys for Investors

How Fidelity wanted to create a mobile app to cater to their customers’ needs, and better understand their investors’ profiles.

2 min read
Read
A hand holding a stylus pen over an iPad.
Argos

Customer Expectations for a Retail App

After developing their iPad app proposition to a functional prototype stage, Argos required user testing to gather feedback on navigation, user flow, general functionality and design.

2 min read
Read
Virgin Red

Transforming Rail Loyalty

Redefining rail ticketing by merging innovation with loyalty in a competitive market.

1 min read
Read
Trains Ticketing

Journey to a Customer-Centric Ticketing Platform

Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.

2 min read
Read
M&G

Navigating ESG Challenges in Financial Services

As one of the UK’s leading provider of pensions and investment funds, our client was facing 3 challenges for which we adopted a tailored Service Design approach.

2 min read
Read
two traveller women standing on a bridge
American Express

Online Claims Site and Feature Development

Spotless set out to redesign the site and find out which features were most useful and applicable for the range of AMEX customer types.

1 min read
Read
TotalJobs

Researching Mobile with Recruiters and Jobseekers

After paving the way for mobile applications in the industry, the team was looking to get further understanding of what their customers expect and want from mobile applications.

2 min read
Read
Sky Futures

Using Drones to Evaluate Oil Rigs

Spotless was asked to design a new web application for viewing reports and data from oil rig inspections.

2 min read
Read
Skype

Testing the Information Architecture on Skype

Conducting user research for the insights on how to redefine and inform the existing information architecture on the Skype support website.

2 min read
Read
Saxo Bank

Understanding Video Consumption Habits

Working with private traders, Saxo Bank asked us to run focus groups to see what their clients thought of some advertising and educational videos that were being shot for their site.

3 min read
Read
Two men in a aircraft.
Rocket Route

Helping Pilots Arrange and Pay for Fuel

RocketRoute and Air BP approached Spotless to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

3 min read
Read
Saint Gobain

Making It Easy to Design for Wellbeing in Buildings

We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.

4 min read
Read
Two people on the sofa playing video games.
Riot Games

Defining a New Web Experience for Europe

Riot Games were interested in providing more European centred content for their fanbase in the EU, in the form of a new EU site.

2 min read
Read
A hand holding a phone with network speed checker.
Ofcom

Perception of Mobile Network Coverage

We travelled to locations across the country where locals regularly experienced poor or no network signal, and conducted focus groups to surface people’s perceptions of and attitudes towards signal strength.

1 min read
Read
A person packing a box for donations.
BT MyDonate

Nudging People to Give Behavioural Insights

When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.

3 min read
Read
A white car on a dirt road.
Jaguar Land Rover

Improving the Careers Website

Helping Jaguar Land Rover gain a deeper level of understanding regarding the users of their careers website.

2 min read
Read
A woman sitting at a desk holding a calculator.
ICAEW

Understanding the Needs of a Varied Web Audience

As part of an on-going drive to improve online services ICAEW came to us to conduct a usability study that will help them to understand the needs of its varied web audience.

2 min read
Read
A person sitting on a mat with earphones and a bottle of water.
Nokia

Assessing the Experience of a Wellness Diary App

A leading CX agency Digia requested customer interviews on one of their existing Nokia apps ‘Wellness Diary’.

2 min read
Read
A smiling female electronics engineer.
Institution of Civil Engineers

Digitising Professional Development

Spotless was asked to develop a customer centric approach to redesigning the IPD portal for trainee’s mentors, MDOs and company administrators.

3 min read
Read
A person using an accessibility testing device.
E.ON

Energy Calculator Accessibility Assessment

Assessing several key pages for accessibility compliance against the WCAG 2.0 on E.ON Age UK Energy calculator application.

2 min read
Read
Two children making silly faces.
Disney

Improving Engagement on the Disney Channel website

Working primarily with girls aged 7-12 in both the UK and Spain, Disney Channel UK asked us to provide clear and actionable insights for their Disney Channel (DC) Portal development team.

4 min read
Read
Boots storefront with people passing by.
Boots

Global Experience Language (GEL)

Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.

2 min read
Read
A hand holding a stylus pen over an iPad.
Argos

Customer Expectations for a Retail App

After developing their iPad app proposition to a functional prototype stage, Argos required user testing to gather feedback on navigation, user flow, general functionality and design.

2 min read
Read
A person standing next to a rental bicycle.
Barclays Cycle Hire

Evaluating and Iterating Mobile Cycle Hire

Spotless was approached to test the Barclays Cycle Hire iPhone application, working in conjunction with Profero.

1 min read
Read
Virgin Red

Transforming Rail Loyalty

Redefining rail ticketing by merging innovation with loyalty in a competitive market.

1 min read
Read
Trains Ticketing

Journey to a Customer-Centric Ticketing Platform

Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.

2 min read
Read
Premier Inn

Usability Testing And Agile Workstreams

Working with Dare Digital we provided user insights to improve the calendar function for the Premier Inn website.

3 min read
Read
Waitrose

Creating an Accessible eCommerce Platform

Assess key pages for accessibility compliance against WCAG 2.0 suggesting remedial improvements.

1 min read
Read
two traveller women standing on a bridge
American Express

Online Claims Site and Feature Development

Spotless set out to redesign the site and find out which features were most useful and applicable for the range of AMEX customer types.

1 min read
Read
Rakuten TV

Testing Smart TV Interface with Users

Wuaki.tv wanted to understand how people currently use and understand their Smart TV app and proposition in the UK, as well as how digital content is consumed in general in the UK.

3 min read
Read
TotalJobs

Improving the Experience for Jobseekers

Looking to improve their mobile offering, Total Jobs asked us to deliver user insight to help refine their mobile proposition and customer experience for jobseekers.

2 min read
Read
The Health Foundation

Expert Review and Testing for a UK Healthcare Charity

We were contacted by The Health Foundation to provide a proposal on user testing for a new website they were in the process of developing.

2 min read
Read
TotalJobs

Researching Mobile with Recruiters and Jobseekers

After paving the way for mobile applications in the industry, the team was looking to get further understanding of what their customers expect and want from mobile applications.

2 min read
Read
Sky Futures

Using Drones to Evaluate Oil Rigs

Spotless was asked to design a new web application for viewing reports and data from oil rig inspections.

2 min read
Read
Skype

Testing the Information Architecture on Skype

Conducting user research for the insights on how to redefine and inform the existing information architecture on the Skype support website.

2 min read
Read
Sony Network Entertainment

Online Shopping with Smartphones

Providing user insight around online shopping using smart phones to assist in the design requirements of future Sony projects.

2 min read
Read
Telefonica

Shaping a Customer Service Application for Businesses

Conducting an independent market research to equip Telefonica with guidelines related to best practice in UX.

2 min read
Read
Saxo Bank

Understanding Video Consumption Habits

Working with private traders, Saxo Bank asked us to run focus groups to see what their clients thought of some advertising and educational videos that were being shot for their site.

3 min read
Read
Two men in a aircraft.
Rocket Route

Helping Pilots Arrange and Pay for Fuel

RocketRoute and Air BP approached Spotless to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

3 min read
Read
Saint Gobain

Making It Easy to Design for Wellbeing in Buildings

We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.

4 min read
Read
RS Components

Uncovering Engineers' Behaviours Remotely

RS were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it.

2 min read
Read
A person writing on a glass board.
Redgate

Communicating a Future Experience for Databases

Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases.

2 min read
Read
Two people on the sofa playing video games.
Riot Games

Defining a New Web Experience for Europe

Riot Games were interested in providing more European centred content for their fanbase in the EU, in the form of a new EU site.

2 min read
Read
An adult and a child playing a game holding consoles.
Sony Interactive Entertainment

Console Experience Health Check

Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.

2 min read
Read
A person kneading dough on a table.
Pizza Express

Optimising Navigation Across Desktop and Mobile

PizzaExpress wanted to conduct some usability testing to understand how their current and potential customers navigate their website, and to find areas for optimisation.

4 min read
Read
Numbered blocks on a stadium.
Queen Elizabeth Olympic Park

Customer Expectations for the Olympic Park Services

After having mainly focused on opening the park, the team at QEOP wanted to take stock and see how well the website meets their users’ needs and behaviours.

2 min read
Read
People sitting in a meeting room by a table.
Orbis

Testing and Interating a New Design Before Launch

Orbis were creating a new offering aimed at a different market segment to their current clients; testing was required to see if it appealed to their target market and if it made sense to them.

2 min read
Read
A hand holding a phone with network speed checker.
Ofcom

Perception of Mobile Network Coverage

We travelled to locations across the country where locals regularly experienced poor or no network signal, and conducted focus groups to surface people’s perceptions of and attitudes towards signal strength.

1 min read
Read
A person packing a box for donations.
BT MyDonate

Nudging People to Give Behavioural Insights

When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.

3 min read
Read
A woman holding two hangers with clothes in a store.
Lazy Oaf

Matching Style and Tone to Customer Expectations

After revamping and updating their website, Lazy Oaf were looking to understand whether users experienced specific issues during key user journeys, and how customers felt about the new offering.

2 min read
Read
A white car on a dirt road.
Jaguar Land Rover

Improving the Careers Website

Helping Jaguar Land Rover gain a deeper level of understanding regarding the users of their careers website.

2 min read
Read
A person in a graduation gown.
Milkround

Improving Online Offerings Across Different Devices

Milkround asked us to help improve their web offering by conducting some user testing on their recently re-launched website.

2 min read
Read
A woman sitting at a desk holding a calculator.
ICAEW

Understanding the Needs of a Varied Web Audience

As part of an on-going drive to improve online services ICAEW came to us to conduct a usability study that will help them to understand the needs of its varied web audience.

2 min read
Read
A person sitting on a mat with earphones and a bottle of water.
Nokia

Assessing the Experience of a Wellness Diary App

A leading CX agency Digia requested customer interviews on one of their existing Nokia apps ‘Wellness Diary’.

2 min read
Read
A smiling female electronics engineer.
Institution of Civil Engineers

Digitising Professional Development

Spotless was asked to develop a customer centric approach to redesigning the IPD portal for trainee’s mentors, MDOs and company administrators.

3 min read
Read
An older couple sitting on a bench with a view of the mountains.
Hurtigruten

Understanding International Booking Journeys

Providing international lab based usability testing on Hurtigruten's existing website across three key markets: UK, Germany, and Norway.

4 min read
Read
Two traveller women walking on a path.
Hostelworld

Evaluating Websites with Eyetracking

Getting early feedback on a proposed new site design, followed by user testing with eyetracking to determine how representative users use the site and the response to the new features they were suggesting.

2 min read
Read
A person sitting on a couch with a laptop and bank card.
Fidelity

Using iPad apps to manage investments

Spotless provided support during the development of Fidelity's first iPad offering, which now required user testing to ensure their design supported customer needs and business objectives.

2 min read
Read
An investor walking outside a building
Fidelity

Mapping Customer Journeys for Investors

How Fidelity wanted to create a mobile app to cater to their customers’ needs, and better understand their investors’ profiles.

2 min read
Read
A train going through a tunnel.
Eurotunnel

Improving the Booking Process

Eurotunnel wanted to examine the tariffs that customers chose as it was not clear if occasional and frequent travellers understand the tarrif differences.

1 min read
Read
A person using an accessibility testing device.
E.ON

Energy Calculator Accessibility Assessment

Assessing several key pages for accessibility compliance against the WCAG 2.0 on E.ON Age UK Energy calculator application.

2 min read
Read
Two children making silly faces.
Disney

Improving Engagement on the Disney Channel website

Working primarily with girls aged 7-12 in both the UK and Spain, Disney Channel UK asked us to provide clear and actionable insights for their Disney Channel (DC) Portal development team.

4 min read
Read
A woman standing in front of a printer with paper sheets.
Brother

Gathering Feedback from German and Irish Customers

Team at Brother required practical insights to inform the design and development of their website based on feedback from their key markets: Ireland and Germany.

2 min read
Read
Boots storefront with people passing by.
Boots

Global Experience Language (GEL)

Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.

2 min read
Read
A hand holding a stylus pen over an iPad.
Argos

Customer Expectations for a Retail App

After developing their iPad app proposition to a functional prototype stage, Argos required user testing to gather feedback on navigation, user flow, general functionality and design.

2 min read
Read
A person standing next to a rental bicycle.
Barclays Cycle Hire

Evaluating and Iterating Mobile Cycle Hire

Spotless was approached to test the Barclays Cycle Hire iPhone application, working in conjunction with Profero.

1 min read
Read
Sky Futures

Using Drones to Evaluate Oil Rigs

Spotless was asked to design a new web application for viewing reports and data from oil rig inspections.

2 min read
Read
A person writing on a glass board.
Redgate

Communicating a Future Experience for Databases

Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases.

2 min read
Read
Virgin Red

Transforming Rail Loyalty

Redefining rail ticketing by merging innovation with loyalty in a competitive market.

1 min read
Read
Trains Ticketing

Journey to a Customer-Centric Ticketing Platform

Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.

2 min read
Read
Rakuten TV

Testing Smart TV Interface with Users

Wuaki.tv wanted to understand how people currently use and understand their Smart TV app and proposition in the UK, as well as how digital content is consumed in general in the UK.

3 min read
Read
Saxo Bank

Understanding Video Consumption Habits

Working with private traders, Saxo Bank asked us to run focus groups to see what their clients thought of some advertising and educational videos that were being shot for their site.

3 min read
Read
Two men in a aircraft.
Rocket Route

Helping Pilots Arrange and Pay for Fuel

RocketRoute and Air BP approached Spotless to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

3 min read
Read
Saint Gobain

Making It Easy to Design for Wellbeing in Buildings

We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.

4 min read
Read
RS Components

Uncovering Engineers' Behaviours Remotely

RS were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it.

2 min read
Read
An adult and a child playing a game holding consoles.
Sony Interactive Entertainment

Console Experience Health Check

Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.

2 min read
Read
A person packing a box for donations.
BT MyDonate

Nudging People to Give Behavioural Insights

When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.

3 min read
Read
A woman holding two hangers with clothes in a store.
Lazy Oaf

Matching Style and Tone to Customer Expectations

After revamping and updating their website, Lazy Oaf were looking to understand whether users experienced specific issues during key user journeys, and how customers felt about the new offering.

2 min read
Read
A person in a graduation gown.
Milkround

Improving Online Offerings Across Different Devices

Milkround asked us to help improve their web offering by conducting some user testing on their recently re-launched website.

2 min read
Read
A person sitting on a couch with a laptop and bank card.
Fidelity

Using iPad apps to manage investments

Spotless provided support during the development of Fidelity's first iPad offering, which now required user testing to ensure their design supported customer needs and business objectives.

2 min read
Read
An investor walking outside a building
Fidelity

Mapping Customer Journeys for Investors

How Fidelity wanted to create a mobile app to cater to their customers’ needs, and better understand their investors’ profiles.

2 min read
Read
A train going through a tunnel.
Eurotunnel

Improving the Booking Process

Eurotunnel wanted to examine the tariffs that customers chose as it was not clear if occasional and frequent travellers understand the tarrif differences.

1 min read
Read
M&G

Navigating ESG Challenges in Financial Services

As one of the UK’s leading provider of pensions and investment funds, our client was facing 3 challenges for which we adopted a tailored Service Design approach.

2 min read
Read
two traveller women standing on a bridge
American Express

Online Claims Site and Feature Development

Spotless set out to redesign the site and find out which features were most useful and applicable for the range of AMEX customer types.

1 min read
Read
People sitting in a meeting room by a table.
Orbis

Testing and Interating a New Design Before Launch

Orbis were creating a new offering aimed at a different market segment to their current clients; testing was required to see if it appealed to their target market and if it made sense to them.

2 min read
Read
A person packing a box for donations.
BT MyDonate

Nudging People to Give Behavioural Insights

When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.

3 min read
Read
A person sitting on a couch with a laptop and bank card.
Fidelity

Using iPad apps to manage investments

Spotless provided support during the development of Fidelity's first iPad offering, which now required user testing to ensure their design supported customer needs and business objectives.

2 min read
Read
An investor walking outside a building
Fidelity

Mapping Customer Journeys for Investors

How Fidelity wanted to create a mobile app to cater to their customers’ needs, and better understand their investors’ profiles.

2 min read
Read
The Health Foundation

Expert Review and Testing for a UK Healthcare Charity

We were contacted by The Health Foundation to provide a proposal on user testing for a new website they were in the process of developing.

2 min read
Read
Saint Gobain

Making It Easy to Design for Wellbeing in Buildings

We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.

4 min read
Read
A person sitting on a mat with earphones and a bottle of water.
Nokia

Assessing the Experience of a Wellness Diary App

A leading CX agency Digia requested customer interviews on one of their existing Nokia apps ‘Wellness Diary’.

2 min read
Read
Boots storefront with people passing by.
Boots

Global Experience Language (GEL)

Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.

2 min read
Read
Rakuten TV

Testing Smart TV Interface with Users

Wuaki.tv wanted to understand how people currently use and understand their Smart TV app and proposition in the UK, as well as how digital content is consumed in general in the UK.

3 min read
Read
TotalJobs

Researching Mobile with Recruiters and Jobseekers

After paving the way for mobile applications in the industry, the team was looking to get further understanding of what their customers expect and want from mobile applications.

2 min read
Read
Skype

Testing the Information Architecture on Skype

Conducting user research for the insights on how to redefine and inform the existing information architecture on the Skype support website.

2 min read
Read
RS Components

Uncovering Engineers' Behaviours Remotely

RS were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it.

2 min read
Read
A person writing on a glass board.
Redgate

Communicating a Future Experience for Databases

Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases.

2 min read
Read
Two people on the sofa playing video games.
Riot Games

Defining a New Web Experience for Europe

Riot Games were interested in providing more European centred content for their fanbase in the EU, in the form of a new EU site.

2 min read
Read
A hand holding a phone with network speed checker.
Ofcom

Perception of Mobile Network Coverage

We travelled to locations across the country where locals regularly experienced poor or no network signal, and conducted focus groups to surface people’s perceptions of and attitudes towards signal strength.

1 min read
Read
A person packing a box for donations.
BT MyDonate

Nudging People to Give Behavioural Insights

When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.

3 min read
Read
A person standing next to a rental bicycle.
Barclays Cycle Hire

Evaluating and Iterating Mobile Cycle Hire

Spotless was approached to test the Barclays Cycle Hire iPhone application, working in conjunction with Profero.

1 min read
Read
Sony Network Entertainment

Online Shopping with Smartphones

Providing user insight around online shopping using smart phones to assist in the design requirements of future Sony projects.

2 min read
Read
Two people on the sofa playing video games.
Riot Games

Defining a New Web Experience for Europe

Riot Games were interested in providing more European centred content for their fanbase in the EU, in the form of a new EU site.

2 min read
Read
An adult and a child playing a game holding consoles.
Sony Interactive Entertainment

Console Experience Health Check

Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.

2 min read
Read
Rakuten TV

Testing Smart TV Interface with Users

Wuaki.tv wanted to understand how people currently use and understand their Smart TV app and proposition in the UK, as well as how digital content is consumed in general in the UK.

3 min read
Read
Skype

Testing the Information Architecture on Skype

Conducting user research for the insights on how to redefine and inform the existing information architecture on the Skype support website.

2 min read
Read
Telefonica

Shaping a Customer Service Application for Businesses

Conducting an independent market research to equip Telefonica with guidelines related to best practice in UX.

2 min read
Read
Redgate

Communicating a Future Experience for Databases

Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases.

2 min read
Read
A person writing on a whiteboard
Ofcom

Perception of Mobile Network Coverage

We travelled to locations across the country where locals regularly experienced poor or no network signal, and conducted focus groups to surface people’s perceptions of and attitudes towards signal strength.

1 min read
Read
People packing donation boxes.
BT MyDonate

Nudging People to Give Behavioural Insights

When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.

3 min read
Read
Nokia

Assessing the Experience of a Wellness Diary App

A leading CX agency Digia requested customer interviews on one of their existing Nokia apps ‘Wellness Diary’.

2 min read
Read
A white car on a dirt road.
Jaguar Land Rover

Improving the Careers Website

Helping Jaguar Land Rover gain a deeper level of understanding regarding the users of their careers website.

2 min read
Read
Sky Futures

Using Drones to Evaluate Oil Rigs

Spotless was asked to design a new web application for viewing reports and data from oil rig inspections.

2 min read
Read
Two men in a aircraft.
Rocket Route

Helping Pilots Arrange and Pay for Fuel

RocketRoute and Air BP approached Spotless to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

3 min read
Read
A person using an accessibility testing device.
E.ON

Energy Calculator Accessibility Assessment

Assessing several key pages for accessibility compliance against the WCAG 2.0 on E.ON Age UK Energy calculator application.

2 min read
Read
Virgin Red

Transforming Rail Loyalty

Redefining rail ticketing by merging innovation with loyalty in a competitive market.

1 min read
Read
Trains Ticketing

Journey to a Customer-Centric Ticketing Platform

Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.

2 min read
Read
Premier Inn

Usability Testing And Agile Workstreams

Working with Dare Digital we provided user insights to improve the calendar function for the Premier Inn website.

3 min read
Read
An older couple sitting on a bench with a view of the mountains.
Hurtigruten

Understanding International Booking Journeys

Providing international lab based usability testing on Hurtigruten's existing website across three key markets: UK, Germany, and Norway.

4 min read
Read
Two traveller women walking on a path.
Hostelworld

Evaluating Websites with Eyetracking

Getting early feedback on a proposed new site design, followed by user testing with eyetracking to determine how representative users use the site and the response to the new features they were suggesting.

2 min read
Read
A train going through a tunnel.
Eurotunnel

Improving the Booking Process

Eurotunnel wanted to examine the tariffs that customers chose as it was not clear if occasional and frequent travellers understand the tarrif differences.

1 min read
Read
A person standing next to a rental bicycle.
Barclays Cycle Hire

Evaluating and Iterating Mobile Cycle Hire

Spotless was approached to test the Barclays Cycle Hire iPhone application, working in conjunction with Profero.

1 min read
Read
Waitrose

Creating an Accessible eCommerce Platform

Assess key pages for accessibility compliance against WCAG 2.0 suggesting remedial improvements.

1 min read
Read
Sony Network Entertainment

Online Shopping with Smartphones

Providing user insight around online shopping using smart phones to assist in the design requirements of future Sony projects.

2 min read
Read
RS Components

Uncovering Engineers' Behaviours Remotely

RS were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it.

2 min read
Read
An adult and a child playing a game holding consoles.
Sony Interactive Entertainment

Console Experience Health Check

Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.

2 min read
Read
A person kneading dough on a table.
Pizza Express

Optimising Navigation Across Desktop and Mobile

PizzaExpress wanted to conduct some usability testing to understand how their current and potential customers navigate their website, and to find areas for optimisation.

4 min read
Read
A woman holding two hangers with clothes in a store.
Lazy Oaf

Matching Style and Tone to Customer Expectations

After revamping and updating their website, Lazy Oaf were looking to understand whether users experienced specific issues during key user journeys, and how customers felt about the new offering.

2 min read
Read
A woman standing in front of a printer with paper sheets.
Brother

Gathering Feedback from German and Irish Customers

Team at Brother required practical insights to inform the design and development of their website based on feedback from their key markets: Ireland and Germany.

2 min read
Read
Boots storefront with people passing by.
Boots

Global Experience Language (GEL)

Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.

2 min read
Read
A hand holding a stylus pen over an iPad.
Argos

Customer Expectations for a Retail App

After developing their iPad app proposition to a functional prototype stage, Argos required user testing to gather feedback on navigation, user flow, general functionality and design.

2 min read
Read
CREDENTIALS

Direct insights from our valued partners, capturing the essence of Spotless collaborations.

"Spotless worked with us as our business partner, always going the extra mile to ensure our needs were met in a professional and timely manner."

Sharon Stinton, Learning and Development Leader
GE Money

"We required 'out of the box' thinking, meticulous attention to detail, an instinctive understanding of game design and a high-level of UX expertise. We got all of this and more."

Producer
Ubisoft

"Spotless has been extremely professional and the team have worked closely with us to achieve our objectives and helped us frame our thinking in ensuring the outcome matched our initial scope."

Jennie Curran, Client Relationship Manager
BBDO Stoy Hayward

RECENT CONTENT
View all