New online tool
World’s largest distributor of electronics and maintenance products, RS, were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it. They also wanted to find out about how these engineers actually work and what could be added, changed or removed from the tool to make it of more use.
Primary research objectives centred on running remote user testing sessions with engineers. These users were asked to use the new tool for some different tasks and asked to comment on what would be useful to them in their everyday work.
Using the new system
Engineers were contacted from the US and UK and asked to use the new system. They spoke to a moderator over a headset and they took control of the moderators screen so that the session could be recorded. A mixture of free form and specific tasks were used to see how the engineers used the system.
Time was also spent talking about how the engineers currently operated. What their selection and purchase process was and what other teams and people they talked to within their company when it came to deciding about what to purchase and when.
Remote user testing, in-depth interviews
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