Service Design in Healthcare and Pharmaceutical
New healthcare technologies are revolutionising our understanding of the human body and creating a new standard of personalised treatment, leading to new challenges in service design, UX and patient experience in healthcare.
In our services that span initial design research to overall service design and organisational transformation, we integrate behavioural science to understand users better and employ speculative design to prepare for what's to come.
How can we help?
Our expertise helps CX leaders and teams in:
- Optimising internal processes by identifying bottlenecks within clinical workflows to enhance efficiency
- Tackling competition from healthtech players or cutting-edge technologies
- Improving communication and interaction between patients and healthcare services
- Adopting sustainable practices across their healthcare or pharmaceutical services
- Entering new healthcare markets and understanding future market dynamics
- Testing new features or wellness apps measuring their impact on user behaviour
- Improving patient interfaces and navigation issues
- Implementing effective behaviour change programs such as patient adherence to treatment plans
- Streamlining and improving patient onboarding experience
If you have a specific project in mind or another innovative idea, don't hesitate to contact us. We're here to bring your unique concepts to life!
Are there any predefined packages, and how do they work?
Our packages are centred around our signature services, but they are only designed to inspire your next project. We are always open to customising and tailoring solutions to meet your needs.
Our expertise sectors.
Explore
Getting to know your customers and their behaviours, uncovering their interactions with your services, and identifying opportunities for innovative products and services.
Define
Creating a plan for experiences that stand out. Outlining a clear direction for all research and design activities, prioritising tasks based on business goals, and ensuring everyone’s on the same page.
Ideate
Designing solutions that surpass expectations by testing hypotheses early and often, gathering feedback on multiple designs from representative users.
Transform
We're with you every step, not only turning ideas into reality but also preparing you for what lies ahead. Documenting the progression for wider business from where you've come to where you're headed.
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Direct insights from our valued partners, capturing the essence of Spotless collaborations.
"I worked with Spotless to run an expert review and user testing on the website. Throughout the project Ben was great to work with, kept up communication the whole way through and delivered what we asked for. I'd definitely work Spotless team again."
Ben is on hand to answer your questions.
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Please fill out the form below and we will get back to you as soon as possible. For jobs and work experience opportunities, please visit our careers page.
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