User testing for a new website
The Health Foundation is an independent charity working to improve the quality of healthcare in the UK. The Health Foundation wants the UK to have a healthcare system of the highest possible quality – safe, effective, person-centred, timely, efficient and equitable. They are involved in the assessment of health services in order to identify key areas to improve the way they work.
We were contacted by The Health Foundation to provide a proposal on user testing for a new website they were in the process of developing. They wanted early feedback on the proposed web site design by way of an expert review on visuals and two rounds of user testing phased into their development process to determine how representative users use the site and the response to the new feature they were suggesting.
Expert review and usability testing
Prior to any usability testing we conducted an independent expert review to highlight any areas that could be improved and likely tasks for the usability testing. After that we ran 8 usability testing sessions in London and each session lasted approximately 1 hour. The design and development agency immediately set to work on the issues identified after the session and fixed them for the next iteration.
We then ran the tests again with the suggested changes incorporated and reported that a lot of the initial issues from round one testing had been improved in this round but consistent issues were occurring over the two rounds. We also gathered user’s opinions and thoughts by way of a survey at the end of the testing sessions to gain additional insights.
Expert review, usability testing, post-testing surveys
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