We’re here to help you through uncertainty

Spotless is a boutique service design agency based in London. We uncover human truth to help businesses respond to real needs and thrive.

See our work Contact us

Respond and recover

We can help your business prioritise actions and move quickly

Understand

How have your customers' needs changed? User insight will help you move quickly.

Adapt

Improve the interactions with your service to respond quickly to evolving demands and behaviour.

Pivot

Uncover opportunities and launch feasible services and offerings quickly and affordably.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers by mapping out the customer journey and inspiring user-driven solutions across a range of touchpoints.

Maintaining a consistent look and feel across platforms

Spotless consultants helped develop the structure of a universal resource that could be used by all departments within Boots to help them to stay ‘on brand’.

4 September 2020

Spotless recommends

Now that we’re all back from holiday, we wanted to catch up on what the...

15 June 2020

We’re reopening our labs and offices. Here’s our plan.

Over the past month, we’ve been busy making a plan for how to safely reopen...

1 June 2020

Celebrating Service Design Day

In celebration of International Service Design Day, we want to share some stories of our...

Our facilities are open

Our lab facilities have now reopened and we can continue to support you through both in-lab, and remote user research. We’ve taken a lot of steps to prepare our facilities for re-opening in a safe manner, so that our clients, consultants, and participants can all have confidence.

Our research and design experts are here to help you.

See our lab