User experiences inspired by people.

Spotless is a service design agency that empowers people to deliver innovation that matters.

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

  • ☕ Coffee break content ☕ "The best way to understand the users we design for is to do research with them. We’re n… ,
  • ☕ Coffee break content ☕: 'A design attitude entails problem-solving while absorbing a broad range of alternatives,… ,
  • Pedantry at its finest today! We salute you London! ,
2 January 2019

The original promise of UX — How UX subdisciplines cause oversight — Reductionism vs. Holism — The case for a multi-disciplined...

23 October 2018

Earlier this month the annual Service Design Global Conference took place. If you didn’t get...

17 October 2018

Spotless was recently transformed into a Future Lab to explore, build and test future scenarios...

Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.