User experiences inspired by people.

Spotless is a service design agency that empowers people to deliver innovation that matters.

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

  • ☕️ Coffee break content ☕ How come all the technological benefits of modern life seem to make us all run even faste… ,
  • Positive change Are you also wondering how to reduce your impact on the planet? These open source templates hel… ,
  • ☕️ Coffee break content ☕ Looking for inspiration on accessible design solutions? Us, too. Here’s one explaining ho… ,
19 November 2019

At Spotless, we’d been discussing how, in an age increasingly driven by data, algorithms and...

31 October 2019

You are reading part two of the insights I gained from this year’s Service Design...

30 October 2019

Hi there I’m writing to you from the future. It’s the year 2094 and at...

Got a project in mind?

Ben, our Director, is on hand to answer your questions.