User experiences inspired by people.

Spotless is a service design agency that transforms businesses through innovation.

Spotless Finance Trends 2017

Advances in AI and digital currencies are producing a new sector of fintech shaped around the user. How can service design and design thinking help facilitate these new services and ideas?

View trends

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Drone Inspection Portal Design

We helped oil & gas industry disruptors Sky Futures design their online platform to view drone inspections of oil rigs.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

Design Thinking is not a new concept and has been around for decades. In this article we explore 7 reasons why your Leadership team should embrace ‘Design Thinking’ to help you gain a competitive advantage.

6 June 2017

Tomorrow’s welfare state must think radically differently if it is to meet citizens’ healthcare needs....

5 June 2017

This week we are joined by our Director, Ben Logan to talk about Design Thinking and also...

1 June 2017

Today marks the the second international Service Design Day on June 01st 2017!  Here at...

Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.