User experiences inspired by people.

Spotless is a service design agency that empowers people to deliver innovation that matters.


Spotless 2018 Trends


This year, people don’t want trust so much as they want transparency and decentralisation, two themes that we predict will have a strong impact on technology and service design in 2018.


Read the trends here.

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

  • We had a very inspiring morning at the Post Grad Degree Show at - great service design projects on susta… ,
  • If you're curious about ongoing trends within Service and Business Design, you should head over to our blog, Spotle… ,
  • When you design for the needs of neuro-diverse users, the solutions are often better than when designing for neuro-… ,
23 October 2018

Earlier this month the annual Service Design Global Conference took place. If you didn’t get...

17 October 2018

Spotless was recently transformed into a Future Lab to explore, build and test future scenarios...

5 October 2018

Note: I will be referring to the companies hiring Spotless to conduct service design research...

Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.