User experiences inspired by people.

Spotless is a service design agency that transforms businesses through innovation.

Spotless Energy and Utilities Trends 2017

The energy industry has transformed over the past few decades in both the way energy is produced and the way that we use it. How can service design help energy providers become more sustainable and profitable at the same time?

View trends

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

The NHS has had a lot of negative criticism over the last year for many things, from political reasons to general mess ups within the organisations. Due to this, we took a look at which trusts have been the most (and least) complained about, and what the implications of this may be for the way in wh…

16 January 2018

Good service design is user-centred, and calling games that encourage gambling behaviours “services” is ridiculously...

22 December 2017

“Hello sir, can I talk to you for a few minutes about mortgages?” I pleaded...

7 November 2017

In most disciplines, you have to know the rules to break the rules. In service...

Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.