Hello, we're Spotless, a UK-based human-centred service design and research agency. We partner with customer experience leaders at large organisations to reimagine the way things work.


With us, it's more than business; it's a creative journey that delights customers, empowers teams, and shapes a fairer, more inclusive future for people and planet.


Direct insights from our valued partners, capturing the essence of Spotless collaborations.

"Spotless worked with us as our business partner, always going the extra mile to ensure our needs were met in a professional and timely manner."

Sharon Stinton, Learning and Development Leader
GE Money

"We required 'out of the box' thinking, meticulous attention to detail, an instinctive understanding of game design and a high-level of UX expertise. We got all of this and more."


"Spotless has been extremely professional and the team have worked closely with us to achieve our objectives and helped us frame our thinking in ensuring the outcome matched our initial scope."

Jennie Curran, Client Relationship Manager
BBDO Stoy Hayward


We stay committed to keeping people at the heart of everything we do, and work with our clients to make this possible. We provide value and simplicity in everything we do.


View a selection of our client success stories.

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Based close to the Barbican and Whitecross Market, Spotless was established in 2004 to create more seamless experiences in life, whether digital or physical.

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headshot of Ben, Director of Spotless
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