User experiences inspired by people.

Spotless is a service design agency that empowers people to deliver innovation that matters.

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

Our lab facilities are currently closed but we can continue to support you as usual through methods of remote working including user research.

Please don’t hesitate to contact us if you have questions or require free support and advice on this way of working.

Our research and design experts are here to help you.

Please contact:


  • Thought of you team Digital Detox when we saw this one - @detoxLDN,
  • ☕️ Coffee break content ☕ How come all the technological benefits of modern life seem to make us all run even faste… ,
  • Positive change Are you also wondering how to reduce your impact on the planet? These open source templates hel… ,
27 March 2020

We share some tips, learnings and reflections on our first few weeks of living and...

5 March 2020

During the current outbreak of COVID-19 (Coronavirus), there are some obvious concerns around conducting research...

19 November 2019

At Spotless, we’d been discussing how, in an age increasingly driven by data, algorithms and...

Got a project in mind?

Ben, our Director, is on hand to answer your questions.