User experiences inspired by people.

Spotless is a service design agency that empowers people to deliver innovation that matters.


Spotless 2018 Trends


This year, people don’t want trust so much as they want transparency and decentralisation, two themes that we predict will have a strong impact on technology and service design in 2018.


Read the trends here.

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

  • “We need to move from human-centric design to life-centric design,” Toumas Manninen, OP Financial Group ,
  • Be confident but keep your ego in check. Play nice but rewrite the rules. Design for immediate impact and for syste… ,
  • Service design tools, such as blueprints, provide structure and comfort, but they aren’t the outcome. The outcome i… ,

The discipline of business design seems to be increasingly appealing to actors within the service design and innovation consultancy industries.

5 October 2018

Note: I will be referring to the companies hiring Spotless to conduct service design research...

3 October 2018

Last month, the whole Spotless team went on our annual away day where we spent...

1 August 2018

We’re happy to announce that our services are now available on the UK Government’s Digital...

Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.