User experiences inspired by people.

Spotless is a service design agency that empowers people to deliver innovation that matters.

 

Spotless 2018 Trends

 

This year, people don’t want trust so much as they want transparency and decentralisation, two themes that we predict will have a strong impact on technology and service design in 2018.

 

Read the trends here.

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

  • "People’s wants and needs do not miraculously appear out of thin air; they are shaped by different experiences over… ,
  • How well does your service work for your customers? And how does it compare to competitors in the market?,
  • Service design vs. Design Thinking — they're similar, but not the same: ,

Why you should add speculative design to your service design toolbox

1 August 2018

We’re happy to announce that our services are now available on the UK Government’s Digital...

30 May 2018

⭐️ We’ve expanded our capabilities by bringing on some stellar new talent in the past...

26 February 2018

Service designers are often asked if their roles are visionary or practical, broad or technical....

Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.