User experiences inspired by people.

Spotless is a service design agency that empowers people to deliver innovation that matters.

 

Spotless 2018 Trends

 

This year, people don’t want trust so much as they want transparency and decentralisation, two themes that we predict will have a strong impact on technology and service design in 2018.

 

Read the trends here.

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute and Air BP wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.

Global Experience Language (GEL)

Strategic research and employee interviews

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

Designing with impact means ensuring that the work we do makes a difference to the people we work with – both benefiting the customers and creating a competitive advantage for the business, without discounting the cost of environmental externalities.

26 February 2018

Service designers are often asked if their roles are visionary or practical, broad or technical....

21 February 2018

“Keep Calm and Carry On”, the famous British motivational poster first espoused in 1939. Such...

1 February 2018

We recently welcomed a small group of second-year product design students from the Glasgow School...

Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.