User experiences inspired by people.

Spotless is a service design agency that transforms businesses through innovation.

Creating the Best Experiences & Services

In a world of service design agencies, our mission is to empower people to create the best possible services and user experiences that deliver positive change together. We pride ourselves in being an independent, boutique agency, offering a bespoke and tailored service to our clients. We believe that customer insights is key to success, in collaboration and doing what we are passionate about.

Helping pilots arrange and pay for fuel

RocketRoute, a market leading flight planning app for small pilots, and Air BP, BP’s aviation fuel wing, wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.

Drone Inspection Portal Design

We helped oil & gas industry disruptors Sky Futures design their online platform to view drone inspections of oil rigs.

Smart TV Testing

Insights into Smart TV usage

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes.

Our facilities.

We cater for user testing, focus groups, in‐depth interviews, group workshops and everything in between in our own labs.

See our lab

The recent success of Pokémon Go has led many commentators to recount the nostalgia they feel for the Pokémon series. Here I talk about a similar experience that I had on a recent trip to Chicago with a game from my own childhood.

30 January 2017

Last week I did a talk at General Assembly for the amazing UX class on Service Design....

18 January 2017

We’re about to host the first (in a series) of roundtable breakfast events at Spotless...

5 December 2016

Last week I did a talk at General Assembly in London for the User Experience...

Got a project in mind?

Andy, our Head of Client Services, is on hand to answer your questions.
Spotless Team - Andy Walker
Andy Walker
+44 (0)20 7870 4097