Service Design in Energy and Utilities
The industry has witnessed a significant shift towards digitalisation, with increased adoption of smart technologies for grid management and improved customer engagement, and a growing emphasis on sustainable practices and renewable energy integration.
We are always excited to collaborate with energy and utilities companies in this evolving landscape to leverage digital advancements for crafting seamless customer experiences, optimise operational efficiency through smart technologies, and contribute to the industry's sustainability initiatives.
In our services that span initial design research to overall service design and organisational transformation, we integrate behavioural science to understand users better and employ speculative design to prepare for what's to come.
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How can we help?
Our expertise helps CX leaders and teams in:
- Implementing or improving loyalty programs and other features to combat declining user engagement
- Assessing the impact of new service launches on user satisfaction and engagement
- Validating the features of new products through user-centric design methodologies
- Making a sustainable shift by redesigning services to embrace sustainable practices
- Identifying untapped market opportunities that address evolving energy needs and emerging trends
- Helping design utility reports and data viewing applications enhancing accessibility and efficiency across internal processes
- Optimising internal processes involving a vast network of stakeholders by implementing solutions that help coordinate and engage the teams
If you have a specific project in mind or another innovative idea, don't hesitate to contact us. We're here to bring your unique concepts to life!
Are there any predefined packages, and how do they work?
Our packages are centred around our signature services, but they are only designed to inspire your next project. We are always open to customising and tailoring solutions to meet your needs.
Our expertise sectors.
Explore
Getting to know your customers and their behaviours, uncovering their interactions with your services, and identifying opportunities for innovative products and services.
Define
Creating a plan for experiences that stand out. Outlining a clear direction for all research and design activities, prioritising tasks based on business goals, and ensuring everyone’s on the same page.
Ideate
Designing solutions that surpass expectations by testing hypotheses early and often, gathering feedback on multiple designs from representative users.
Transform
We're with you every step, not only turning ideas into reality but also preparing you for what lies ahead. Documenting the progression for wider business from where you've come to where you're headed.
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Direct insights from our valued partners, capturing the essence of Spotless collaborations.
"Working with Spotless was a great experience for Air BP and the professional approach and advice were very much appreciated. You went the extra mile for us and the customer research feedback was presented in a very clear way which really helped to quickly identify areas of value. We hope to work together with you again in the future."
Ben is on hand to answer your questions.
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Please fill out the form below and we will get back to you as soon as possible. For jobs and work experience opportunities, please visit our careers page.
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