journal

Here you'll find a collection of our latest thinking, tips, trends & news from the Spotless team.

Articles
Events

The Future of Design: Partnering with AI for Intuitive and Effective Design Thinking

Ever wondered how much of your workload could be supercharged by AI?

5 min read
Feb 21, 2024
Read
Trends
Articles

Service Design Trend Predictions 2024: What to Expect?

It’s that time of the year again! Let’s explore the anticipated trends that service designers and CX leaders are likely to face in 2024.

8 min read
Feb 8, 2024
Read
News
Inside Spotless

We Are Now B Corp Certified!

Spotless achieved B Corp certification, joining the community of impactful B Corps worldwide. But what does it actually mean?

4 min read
Jan 8, 2024
Read
Events

Spotless Attends: Good Agencies Summit 2023

Highlights from the Agency Hackers Good Agencies Summit 2023, where industry leaders explored purpose vs. profit, B-Corp accreditation, and celebrated agencies making a positive impact.

6 min read
Nov 21, 2023
Read
Articles
Resources

Customer Journey Map Operations: Tools & Guide

Our Director shares useful tools for managing the customer journey and the challenges that exist within organisations doing this work at scale.

8 min read
Nov 1, 2023
Read
Articles
Inside Spotless

What Speculative Design Is Really About: 3 Common Misconceptions

Insights from Speculative Design training with J Paul from the School of Critical Design.

5 min read
Jun 29, 2023
Read
Articles

Looking Ahead To The Future Of Wearables Technology: How Skin Deep Will We Be In 2033?

We ran a Design Fiction workshop to explore the future of wearables and skin deep technology in the context of Health and Fitness and beyond.

5 min read
Jun 26, 2023
Read
Inside Spotless
Articles

Designing For All: Insights From A Lead Design Researcher On Accessibility (Part 1)

We sat down with our in-house accessibility expert whose passion has been instrumental in creating inclusive and user-centric experiences.

4 min read
May 18, 2023
Read
Articles
Trends

Is AI Changing Service Design?

Why the buzz about ChatGPT? There’s something exciting about the new breed of Generative AI tools out there – but what is it?

6 min read
May 4, 2023
Read
February 21, 2024

The Future of Design: Partnering with AI for Intuitive and Effective Design Thinking

Ever wondered how much of your workload could be supercharged by AI?

5 min read
Feb 21, 2024
Read
February 8, 2024

Service Design Trend Predictions 2024: What to Expect?

It’s that time of the year again! Let’s explore the anticipated trends that service designers and CX leaders are likely to face in 2024.

8 min read
Feb 8, 2024
Read
November 1, 2023

Customer Journey Map Operations: Tools & Guide

Our Director shares useful tools for managing the customer journey and the challenges that exist within organisations doing this work at scale.

8 min read
Nov 1, 2023
Read
May 4, 2023

Is AI Changing Service Design?

Why the buzz about ChatGPT? There’s something exciting about the new breed of Generative AI tools out there – but what is it?

6 min read
May 4, 2023
Read
March 7, 2023

Unleashing The Power Of Wearables: Can They Really Help You Achieve Your Life Goals? (Part 1)

We asked real users about their experience with wearables devices to find out how effective they are in sustaining new habits.

8 min read
Mar 7, 2023
Read
February 8, 2023

Top 9 Service Design Trends In 2023

The future of service design; insights on trends like innovation, user involvement, sustainability, and mental wellness.

6 min read
Feb 8, 2023
Read
November 24, 2022

The FCA Consumer Duty: Your Product & Service Design Needs A Reboot

Practical, hands-on advice for how to hit the deadlines and improve your performance assessing FCA Consumer Duty.

7 min read
Nov 24, 2022
Read
November 8, 2022

Collaborative Design To Meet Your FCA Consumer Duty Obligations

It’s time to commit to a collaborative design programme, because the chances are vulnerability doesn’t mean what you think it means.

5 min read
Nov 8, 2022
Read
March 5, 2021

Amazonfresh: Shaping The Future Of Shopping

AmazonFresh opened their first brick and mortar ’just walk out’’ store in the UK. What do we think?

5 min read
Mar 5, 2021
Read
November 1, 2023

Customer Journey Map Operations: Tools & Guide

Our Director shares useful tools for managing the customer journey and the challenges that exist within organisations doing this work at scale.

8 min read
Nov 1, 2023
Read
June 26, 2023

Looking Ahead To The Future Of Wearables Technology: How Skin Deep Will We Be In 2033?

We ran a Design Fiction workshop to explore the future of wearables and skin deep technology in the context of Health and Fitness and beyond.

5 min read
Jun 26, 2023
Read
May 18, 2023

Designing For All: Insights From A Lead Design Researcher On Accessibility (Part 1)

We sat down with our in-house accessibility expert whose passion has been instrumental in creating inclusive and user-centric experiences.

4 min read
May 18, 2023
Read
April 13, 2023

Unleashing The Power Of Wearables: Can They Really Help You Achieve Your Life Goals? (Part 2)

We got back in touch with the same users to find out how their wearable devices fared over the past month.

8 min read
Apr 13, 2023
Read
February 16, 2023

2022 Gaming Trends & Our Thoughts For 2023

Biggest trends in the gaming industry and their impact on game design and development.

5 min read
Feb 16, 2023
Read
November 24, 2022

The FCA Consumer Duty: Your Product & Service Design Needs A Reboot

Practical, hands-on advice for how to hit the deadlines and improve your performance assessing FCA Consumer Duty.

7 min read
Nov 24, 2022
Read
November 8, 2022

Collaborative Design To Meet Your FCA Consumer Duty Obligations

It’s time to commit to a collaborative design programme, because the chances are vulnerability doesn’t mean what you think it means.

5 min read
Nov 8, 2022
Read
October 20, 2022

Tyl & Spotless: Case Study For Successful Collaboration And Communication

Discover how Spotless collaborated with Tyl by NatWest, delving into 25 hours of research to improve products and enhance communication.

3 min read
Oct 20, 2022
Read
March 26, 2021

Positionality and UX: Is it Ever Okay To Be The User?

Exploring the arguments surrounding positionality and user research. What it means, how it affects users and when it might occur.

7 min read
Mar 26, 2021
Read
June 29, 2023

What Speculative Design Is Really About: 3 Common Misconceptions

Insights from Speculative Design training with J Paul from the School of Critical Design.

5 min read
Jun 29, 2023
Read
June 26, 2023

Looking Ahead To The Future Of Wearables Technology: How Skin Deep Will We Be In 2033?

We ran a Design Fiction workshop to explore the future of wearables and skin deep technology in the context of Health and Fitness and beyond.

5 min read
Jun 26, 2023
Read
May 4, 2023

Is AI Changing Service Design?

Why the buzz about ChatGPT? There’s something exciting about the new breed of Generative AI tools out there – but what is it?

6 min read
May 4, 2023
Read
February 2, 2023

Introducing Our UX Discovery Piece On Wearable Devices And Activity Trackers.

Can these devices actually help people reach their goals, build better habits and maintain them?

2 min read
Feb 2, 2023
Read
October 17, 2018

How To Use Speculative Prototyping To Explore The Future

Speculative prototyping can often seem intangible and utopian to clients. But Future Workshops is way more than utopia and dystopia.

6 min read
Oct 17, 2018
Read
July 17, 2018

Speculate To Innovate

How do we move beyond abstract insights, and suggest tangible, actionable and innovative solutions?

6 min read
Jul 17, 2018
Read
January 16, 2018

“Games As A Service” Needs A Service Redesign

A service design approach to GaaS is needed to improve the industry, and it’s needed now.

13 min read
Jan 16, 2018
Read
August 2, 2016

A Case Of Virtual Nostalgia

The nostalgia and real-world connections of virtual landscapes and their impact on childhood memories and adult experiences.

7 min read
Aug 2, 2016
Read
October 30, 2014

Putting People In The Mood: How Moodboards Could Help Online Retail

Collecting ideas and potential products into one easily observable place has been a mostly enjoyable experience, but why should the journey stop there?

4 min read
Oct 30, 2014
Read
April 13, 2023

Unleashing The Power Of Wearables: Can They Really Help You Achieve Your Life Goals? (Part 2)

We got back in touch with the same users to find out how their wearable devices fared over the past month.

8 min read
Apr 13, 2023
Read
March 7, 2023

Unleashing The Power Of Wearables: Can They Really Help You Achieve Your Life Goals? (Part 1)

We asked real users about their experience with wearables devices to find out how effective they are in sustaining new habits.

8 min read
Mar 7, 2023
Read
February 16, 2023

2022 Gaming Trends & Our Thoughts For 2023

Biggest trends in the gaming industry and their impact on game design and development.

5 min read
Feb 16, 2023
Read
February 2, 2023

Introducing Our UX Discovery Piece On Wearable Devices And Activity Trackers.

Can these devices actually help people reach their goals, build better habits and maintain them?

2 min read
Feb 2, 2023
Read
March 26, 2021

Positionality and UX: Is it Ever Okay To Be The User?

Exploring the arguments surrounding positionality and user research. What it means, how it affects users and when it might occur.

7 min read
Mar 26, 2021
Read
March 6, 2018

The Seven Key Principles To Help You Design Services With Impact

How companies are designing for impact, making conscious efforts to reduce harm and benefit the planet through their products and services.

7 min read
Mar 6, 2018
Read
January 16, 2018

“Games As A Service” Needs A Service Redesign

A service design approach to GaaS is needed to improve the industry, and it’s needed now.

13 min read
Jan 16, 2018
Read
July 28, 2016

Fitness Wearables And Users’ Motivational Changes Over Time

The impact of fitness wearables on user behaviour. Why users start, become lazy, and evolve their usage over time.

6 min read
Jul 28, 2016
Read
November 27, 2014

Using Sentiment Analysis For Social Media

How sentiment analysis can gauge user attitudes and feelings on social media platforms for design research projects.

2 min read
Nov 27, 2014
Read
January 8, 2024

We Are Now B Corp Certified!

Spotless achieved B Corp certification, joining the community of impactful B Corps worldwide. But what does it actually mean?

4 min read
Jan 8, 2024
Read
June 29, 2023

What Speculative Design Is Really About: 3 Common Misconceptions

Insights from Speculative Design training with J Paul from the School of Critical Design.

5 min read
Jun 29, 2023
Read
May 18, 2023

Designing For All: Insights From A Lead Design Researcher On Accessibility (Part 1)

We sat down with our in-house accessibility expert whose passion has been instrumental in creating inclusive and user-centric experiences.

4 min read
May 18, 2023
Read
July 24, 2019

Spotlight On Kevin Yuen: Spotless’ New Service Design Director

Kevin will be responsible for the evolution of our design methodologies, overseeing the delivery of client work, while applying quality assurance.

4 min read
Jul 24, 2019
Read
July 12, 2019

Happy Birthday Spotless! 15 years of Service Design and UX - what have we learned?

Spotless turns 15 this week, not quite a responsible adult yet, no longer a teething toddler, more a rebellious teenager. We’re taking a look back on the journey so far and sharing where we’re headed next.

10 min read
Jul 12, 2019
Read
February 21, 2024

The Future of Design: Partnering with AI for Intuitive and Effective Design Thinking

Ever wondered how much of your workload could be supercharged by AI?

5 min read
Feb 21, 2024
Read
February 8, 2024

Service Design Trend Predictions 2024: What to Expect?

It’s that time of the year again! Let’s explore the anticipated trends that service designers and CX leaders are likely to face in 2024.

8 min read
Feb 8, 2024
Read
January 8, 2024

We Are Now B Corp Certified!

Spotless achieved B Corp certification, joining the community of impactful B Corps worldwide. But what does it actually mean?

4 min read
Jan 8, 2024
Read
November 21, 2023

Spotless Attends: Good Agencies Summit 2023

Highlights from the Agency Hackers Good Agencies Summit 2023, where industry leaders explored purpose vs. profit, B-Corp accreditation, and celebrated agencies making a positive impact.

6 min read
Nov 21, 2023
Read
May 4, 2023

Is AI Changing Service Design?

Why the buzz about ChatGPT? There’s something exciting about the new breed of Generative AI tools out there – but what is it?

6 min read
May 4, 2023
Read
April 13, 2023

Unleashing The Power Of Wearables: Can They Really Help You Achieve Your Life Goals? (Part 2)

We got back in touch with the same users to find out how their wearable devices fared over the past month.

8 min read
Apr 13, 2023
Read
March 7, 2023

Unleashing The Power Of Wearables: Can They Really Help You Achieve Your Life Goals? (Part 1)

We asked real users about their experience with wearables devices to find out how effective they are in sustaining new habits.

8 min read
Mar 7, 2023
Read
February 16, 2023

2022 Gaming Trends & Our Thoughts For 2023

Biggest trends in the gaming industry and their impact on game design and development.

5 min read
Feb 16, 2023
Read
February 8, 2023

Top 9 Service Design Trends In 2023

The future of service design; insights on trends like innovation, user involvement, sustainability, and mental wellness.

6 min read
Feb 8, 2023
Read
February 21, 2024

The Future of Design: Partnering with AI for Intuitive and Effective Design Thinking

Ever wondered how much of your workload could be supercharged by AI?

5 min read
Feb 21, 2024
Read
February 8, 2024

Service Design Trend Predictions 2024: What to Expect?

It’s that time of the year again! Let’s explore the anticipated trends that service designers and CX leaders are likely to face in 2024.

8 min read
Feb 8, 2024
Read
November 1, 2023

Customer Journey Map Operations: Tools & Guide

Our Director shares useful tools for managing the customer journey and the challenges that exist within organisations doing this work at scale.

8 min read
Nov 1, 2023
Read
June 29, 2023

What Speculative Design Is Really About: 3 Common Misconceptions

Insights from Speculative Design training with J Paul from the School of Critical Design.

5 min read
Jun 29, 2023
Read
June 26, 2023

Looking Ahead To The Future Of Wearables Technology: How Skin Deep Will We Be In 2033?

We ran a Design Fiction workshop to explore the future of wearables and skin deep technology in the context of Health and Fitness and beyond.

5 min read
Jun 26, 2023
Read
May 18, 2023

Designing For All: Insights From A Lead Design Researcher On Accessibility (Part 1)

We sat down with our in-house accessibility expert whose passion has been instrumental in creating inclusive and user-centric experiences.

4 min read
May 18, 2023
Read
May 4, 2023

Is AI Changing Service Design?

Why the buzz about ChatGPT? There’s something exciting about the new breed of Generative AI tools out there – but what is it?

6 min read
May 4, 2023
Read
April 13, 2023

Unleashing The Power Of Wearables: Can They Really Help You Achieve Your Life Goals? (Part 2)

We got back in touch with the same users to find out how their wearable devices fared over the past month.

8 min read
Apr 13, 2023
Read
March 7, 2023

Unleashing The Power Of Wearables: Can They Really Help You Achieve Your Life Goals? (Part 1)

We asked real users about their experience with wearables devices to find out how effective they are in sustaining new habits.

8 min read
Mar 7, 2023
Read
November 1, 2023

Customer Journey Map Operations: Tools & Guide

Our Director shares useful tools for managing the customer journey and the challenges that exist within organisations doing this work at scale.

8 min read
Nov 1, 2023
Read
November 24, 2022

The FCA Consumer Duty: Your Product & Service Design Needs A Reboot

Practical, hands-on advice for how to hit the deadlines and improve your performance assessing FCA Consumer Duty.

7 min read
Nov 24, 2022
Read
October 17, 2018

How To Use Speculative Prototyping To Explore The Future

Speculative prototyping can often seem intangible and utopian to clients. But Future Workshops is way more than utopia and dystopia.

6 min read
Oct 17, 2018
Read
October 5, 2018

Using Client Customer Lists As A Basis For Recruitment

If your system is only relevant to certain audience, you need to get a bit more creative and reliant in your participant recruitment.

7 min read
Oct 5, 2018
Read
July 17, 2018

Speculate To Innovate

How do we move beyond abstract insights, and suggest tangible, actionable and innovative solutions?

6 min read
Jul 17, 2018
Read
March 6, 2018

The Seven Key Principles To Help You Design Services With Impact

How companies are designing for impact, making conscious efforts to reduce harm and benefit the planet through their products and services.

7 min read
Mar 6, 2018
Read
February 6, 2018

A Practitioner’s Guide To Running Successful Ethnographic Research With Clients Present

Best ways to run ethnographic research when you have clients attending the sessions with you.

8 min read
Feb 6, 2018
Read
November 7, 2017

Why Experimenting With Methods In Service Design Is Generally A Good Idea.

Learning how to experiment with methods in order to recognise and act on insights is one of the most important steps in service design.

3 min read
Nov 7, 2017
Read
March 29, 2017

Design Thinking: 7 Reasons Why Your Leadership Team Should Embrace It

Reasons why your Leadership team should embrace Design Thinking to help you gain a competitive advantage.

6 min read
Mar 29, 2017
Read
June 5, 2017

Spotless Podcast: Design Thinking And Service Design

This week we are joined by our Director, Ben Logan to talk about challenges businesses might face in implementing Design Thinking.

1 min read
Jun 5, 2017
Read
January 8, 2024

We Are Now B Corp Certified!

Spotless achieved B Corp certification, joining the community of impactful B Corps worldwide. But what does it actually mean?

4 min read
Jan 8, 2024
Read
February 2, 2023

Introducing Our UX Discovery Piece On Wearable Devices And Activity Trackers.

Can these devices actually help people reach their goals, build better habits and maintain them?

2 min read
Feb 2, 2023
Read
March 5, 2021

Amazonfresh: Shaping The Future Of Shopping

AmazonFresh opened their first brick and mortar ’just walk out’’ store in the UK. What do we think?

5 min read
Mar 5, 2021
Read
July 24, 2019

Spotlight On Kevin Yuen: Spotless’ New Service Design Director

Kevin will be responsible for the evolution of our design methodologies, overseeing the delivery of client work, while applying quality assurance.

4 min read
Jul 24, 2019
Read
August 22, 2017

NHS Complaints: Advantages Of A Service Design Approach

Which NHS trusts have been the most (and least) complained about, and what the implications of this may be for the way in which they design their services.

4 min read
Aug 22, 2017
Read
November 5, 2014

Analysing Argos’ In-Store Digital User Experience Upgrade

Argos adopts innovative service design practices in the retail industry, enhancing the customer experience through digital transformation.

4 min read
Nov 5, 2014
Read
October 23, 2014

Japan’s Leading ECommerce Site Rakuten: Mobile Expert Review

Rakuten's entry into the UK market and its mobile site's usability, potential improvements, and impact on e-commerce.

3 min read
Oct 23, 2014
Read
June 20, 2012

Customers Respond Badly To New Ebay User Interface.

The changes have been described as the beginning of “a learning curve” – however some might find the revamp difficult to adjust to.

1 min read
Jun 20, 2012
Read
February 8, 2024

Service Design Trend Predictions 2024: What to Expect?

It’s that time of the year again! Let’s explore the anticipated trends that service designers and CX leaders are likely to face in 2024.

8 min read
Feb 8, 2024
Read
May 4, 2023

Is AI Changing Service Design?

Why the buzz about ChatGPT? There’s something exciting about the new breed of Generative AI tools out there – but what is it?

6 min read
May 4, 2023
Read
February 16, 2023

2022 Gaming Trends & Our Thoughts For 2023

Biggest trends in the gaming industry and their impact on game design and development.

5 min read
Feb 16, 2023
Read
February 8, 2023

Top 9 Service Design Trends In 2023

The future of service design; insights on trends like innovation, user involvement, sustainability, and mental wellness.

6 min read
Feb 8, 2023
Read
January 16, 2018

“Games As A Service” Needs A Service Redesign

A service design approach to GaaS is needed to improve the industry, and it’s needed now.

13 min read
Jan 16, 2018
Read
February 21, 2024

The Future of Design: Partnering with AI for Intuitive and Effective Design Thinking

Ever wondered how much of your workload could be supercharged by AI?

5 min read
Feb 21, 2024
Read
November 21, 2023

Spotless Attends: Good Agencies Summit 2023

Highlights from the Agency Hackers Good Agencies Summit 2023, where industry leaders explored purpose vs. profit, B-Corp accreditation, and celebrated agencies making a positive impact.

6 min read
Nov 21, 2023
Read
June 1, 2020

Celebrating Service Design Day

In celebration of International Service Design Day, we want to share some stories of our favourite services.

4 min read
Jun 1, 2020
Read
October 31, 2019

Is Humility Our New Superpower? Service Design Fringe Festival Part 2

Not products to consume, but new sustainable methods, prototypes, and interventions. Let’s pass on our superpowers so we can make design humanity’s best friend.

6 min read
Oct 31, 2019
Read
October 23, 2018

Insights From The Service Design Global Conference 2018.

This year’s conference focused on ‘designing to deliver’. How do designers get people onboard to ensure implementation and actual service adoption?

6 min read
Oct 23, 2018
Read
January 8, 2024

We Are Now B Corp Certified!

Spotless achieved B Corp certification, joining the community of impactful B Corps worldwide. But what does it actually mean?

4 min read
Jan 8, 2024
Read
June 29, 2023

What Speculative Design Is Really About: 3 Common Misconceptions

Insights from Speculative Design training with J Paul from the School of Critical Design.

5 min read
Jun 29, 2023
Read
May 18, 2023

Designing For All: Insights From A Lead Design Researcher On Accessibility (Part 1)

We sat down with our in-house accessibility expert whose passion has been instrumental in creating inclusive and user-centric experiences.

4 min read
May 18, 2023
Read
June 1, 2020

Celebrating Service Design Day

In celebration of International Service Design Day, we want to share some stories of our favourite services.

4 min read
Jun 1, 2020
Read