Our Experience & Service Design Projects
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Online claims site and feature development
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Nudging people to give with behavioural insights
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Making it easy to design for wellbeing in buildings
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Global Experience Language (GEL)
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Helping pilots arrange and pay for fuel
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Researching mobile with recruiters and jobseekers
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Improving the experience for jobseekers
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Mapping customer journeys for investors
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Digitising professional development
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Using drones to evaluate oil rigs
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Perception of mobile network coverage
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Defining a new Web Experience for Europe
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Console experience health check
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Customer expectations for the Olympic Park services
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Visualising social media sentiment analysis
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Improving a dual screened smartphone
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Communicating a future experience for databases
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Matching style and tone to customer expectations
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Creating an accessible eCommerce platform
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Online shopping with smartphones
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Improving engagement on the Disney Channel website
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Using iPad apps to manage investments
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Uncovering Engineers' behaviours remotely
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Understanding video consumption habits
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Optimising navigation across desktop and mobile
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Testing Smart TV interface with users
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Improving online offerings across different devices
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Testing and iterating a new design before launch
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Shaping a customer service application for businesses
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Pre-purchase software assessment with employees
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Evaluating a new web experience with eyetracking
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Understanding the needs of a varied web audience
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Evaluating and iterating mobile cycle hire
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Usability testing and agile workstreams
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Understanding international online booking journeys
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Customer expectations for a retail app
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Assessing accessibility compliance
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Gathering feedback from German and Irish customers
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Optimising the website to increase conversion
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Rapid usability testing of a multi-touchpoint journey
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Researching how people consume news online
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Expert review and testing for a UK healthcare charity
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Testing the information architecture on Skype
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Assessing the experience of a wellness diary app
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Improving the booking process
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Helping employees access learning content
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Evaluating websites with eyetracking
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Improving the careers website
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Energy calculator accessibility assessment
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Improving internal awareness of services