
Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.
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Our Experience & Service Design Projects.
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Nudging people to give with behavioural insights
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Making it easy to design for wellbeing in buildings
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Global Experience Language (GEL)
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Helping pilots arrange and pay for fuel
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Researching mobile with recruiters and jobseekers
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Improving the experience for jobseekers
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Mapping customer journeys for investors
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Digitising professional development
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Using drones to evaluate oil rigs
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Perception of mobile network coverage
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Defining a new Web Experience for Europe
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Console experience health check
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Customer expectations for the Olympic Park services
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Visualising social media sentiment analysis
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Improving a dual screened smartphone
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Communicating a future experience for databases
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Matching style and tone to customer expectations
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Creating an accessible eCommerce platform
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Online shopping with smartphones
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Improving engagement on the Disney Channel website
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Using iPad apps to manage investments
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Uncovering Engineers' behaviours remotely
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Understanding video consumption habits
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Optimising navigation across desktop and mobile
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Testing Smart TV interface with users
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Improving online offerings across different devices
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Testing and iterating a new design before launch
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Shaping a customer service application for businesses
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Pre-purchase software assessment with employees
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Evaluating a new web experience with eyetracking
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Understanding the needs of a varied web audience
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Evaluating and iterating mobile cycle hire
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Usability testing and agile workstreams
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Understanding international online booking journeys
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Customer expectations for a retail app
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Assessing accessibility compliance
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Gathering feedback from German and Irish customers
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Optimising the website to increase conversion
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Rapid usability testing of a multi-touchpoint journey
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Researching how people consume news online
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Expert review and testing for a UK healthcare charity
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Testing the information architecture on Skype
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Assessing the experience of a wellness diary app
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Improving the booking process
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Helping employees access learning content
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Evaluating websites with eyetracking
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Improving the careers website
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Energy calculator accessibility assessment
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Improving internal awareness of services