We’re here to help you through uncertainty

Spotless is a boutique service design agency based in London. We uncover human truth to help businesses respond to real needs and thrive.

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Respond and recover

We can help your business prioritise actions and move quickly

Understand

How have your customers' needs changed? User insight will help you move quickly.

Adapt

Improve the interactions with your service to respond quickly to evolving demands and behaviour.

Pivot

Uncover opportunities and launch feasible services and offerings quickly and affordably.

Online claims site and feature development

Working with their development partner AXA, we produced a new online claims site providing a full design guide including all screen stylings, modules and the new responsive framework.

Making it easy to design for wellbeing in buildings

Spotless worked with Saint-Gobain to help them understand their key customers by mapping out the customer journey and inspiring user-driven solutions across a range of touchpoints.

30 May 2022

The Insight Rooms: Hope for the future as face-to-face picks up pace

Welcome to the “New normal” We’ve all heard this term a lot over the past...

26 March 2021

Positionality and UX: Is it ever okay to be the user?

So How Does This Work in Anthropology? Coming from a background in Anthropology, positionality and...

5 March 2021

AmazonFresh: Shaping the future of shopping

AmazonFresh opened their first brick and mortar ’just walk out’’ store in the UK yesterday,...

Our lab facilities have re-opened!

Our technically advanced market research facilities are now open. We can also continue to support you with remote user research. Our research and design experts are here to help you with your request.

See our lab