Meet our Experience Consultants.

We’re a close team of musicians, bakers, gamers and runners. We love what we do and we have fun doing it. We don’t believe in one right answer, only different perspectives, which is why a diverse digital team is so important to what we do.

We have extensive experience with research, strategy, design and project management. We are used to working in multidisciplinary teams with agile project approaches.

Find out what makes us tick

Our people.

  • Spotless Team - Andy Walker

    Andy Walker

    Head of Client Services
  • Spotless Team - Ben Logan

    Ben Logan

  • Danny Weston

    Client Services Director
  • Mannish Patel - Project manager

    Manisha Patel

    Project Manager
  • Michael Boateng

    Project Manager (Maternity Cover)
  • Nour Khalifeh

    Nour Khalifeh

    Operations Manager
  • Andre van Heerden - Spotless

    Andre van Heerden

    Digital Designer
  • Caroline Butler

    UX Designer
  • Hannah Steele

    Service Designer
  • Kath Saeng-Uraiporn

    Service Designer
  • Kayleigh Thompson

    Kayleigh Thompson

    Senior Service Designer
  • Marianne Brierley

    Marianne Brierley

    Lead Service Designer
  • Adrian Thomas

    Senior Experience Consultant
  • Spotless Team - Billy Kennedy

    Billy Kennedy

    Lead Experience Consultant
  • Erin Meisenzahl-Peace

    Design Researcher
  • Richie Kennedy - Experience Consultant

    Richie Kennedy

    Experience Consultant
  • Tom Knoll - Senior Experience Consultant

    Tom Knoll

    Senior Experience Consultant
  • Bel Georgieva

    Lab Manager
  • Ellie Kilinc

    Lab Manager
  • Ray Domingo

    Assistant Lab Manager

I joined Spotless in January 2015 to head up new business development and account management at the agency. Having worked at various agencies I’ve been fortunate in being involved in UX research and design projects for a wide variety of companies. This has included large corporates, government and non profit organisations looking at defining and shaping user experiences for digital. I’ve seen a tremendous change in how companies plan their digital development and integrate UX research into their design cycles in that time.


  • Strategy
  • Account Management
  • Business Planning
  • New Business Development

I am a passionate advocate of improving services and experiences for the people that use them, which helps me jump out of bed at 6.15am each day. I spend my time helping manage our growing portfolio of accounts and our incredible team. Whilst being an experienced practitioner that started out crafting code and pushing pixels, I now have overall responsibility for the company strategy and commercial objectives. Random fact I used to DJ and produce music many years ago, and can occasionally be heard rambling about the good old days.


  • Strategy
  • Account Management
  • Business Planning
  • Sales and Marketing

I joined Spotless to lead on New Business and the development of our varied client base.

I’ve worked in digital for many years at a number of agencies specializing in UX & Service Design. I’ve been lucky enough to work with a variety of clients across a number of sectors helping to bring customers into their thinking and to enable positive digital change.

I liaise between our clients and Spotless to ensure we deliver great value and I have a responsibility to ensure that our work achieves successful outcomes aligned to our clients objectives.


  • Account Management and Business Development
  • Strategic Business planning and change
  • UX research and Design

I enjoy managing a variety of projects on a daily basis from user testing all the way to user research. I am enthusiastic in delivering projects in varied industries. Some of my household names I have worked for are Open University, PANDORA, Poker Stars, Experian and Total Jobs.


  • Project Management
  • Project Plans
  • Project Delivery
  • Resourcing

A self titled collaboration coach. I worked over 18 years in a number of digital delivery roles, which has helped me to gain valuable insight into how to produce valuable collaborative environments that deliver on time and on budget. Couple this with an in depth understanding of delivery frameworks (such as PRINCE, SCRUM, LEAN) I believe benefits teams with a flexible individual that understands how to drive successful outcomes.


  • Program Implementation
  • Risk Management
  • Resource Management
  • Technology Scouting
  • Workshop Facilitation

I have a passion for organising and managing various tasks and in particular Financial Accounts. My bookkeeping experience is key to keeping the Spotless accounts in check and in maintaining a strong relationship with our clients and suppliers.

I like looking after the team at Spotless which is why I regularly organise team events to give everyone a well‐deserved treat for all their hard work and not to mention the occasional home baked treats for some good indulgence


  • Financial Accounts
  • Office Management
  • Event Planning
  • Research
  • Planning

Designing for a digital context is where I feel at home. After graduating, I went into digital marketing where I designed Logos, Apps and Websites for a few small businesses in Norfolk. I’m passionate about creating unique digital experiences that matter.


  • Visual Identity
  • Website design
  • App design

My primary motivation is to create meaningful services, products, and experiences that serve human needs; help businesses thrive and are sustainable. My experience includes UX, user interface, and communication design. I apply a blend of creativity, logic and business acumen to all my projects.


  • Conducting user research
  • Rapid prototyping
  • User interface design
  • Workshop facilitation
  • Branding and data visualisation

I found Service Design because I believe in being a design generalist, where the ‘what’ is defined by the needs of who we are designing for. I strive to break down the boundaries between traditionally siloed disciplines, taking a collaborative approach to projects. Ultimately, I help to design experiences that elevate the way people live. In my career so far I have been lucky to work with some amazing brands, including Dyson, Mazda and BT.


  • Design Ethnography
  • Experience and Customer Journey Mapping
  • Workshop Facilitation
  • Design Strategy
  • Interaction Design

As a Service Designer with an Interior Architecture background, my design principle is to solve a problem, craft solutions that embody balance aesthetics with usability and inspire people by providing them with meaningful experiences. I combine both analytical skills with empathy, and creative skills to turn ideas into realities. My passion is to create better experiences for people and enhance their quality of life. I’m passionate about understanding the people I’m designing for as well as creating Human-Centered and end-to-end experiences.


  • Service Design
  • Design Strategy
  • Workshop facilitate
  • User-centered design
  • Interaction Design

As a designer, I work alongside stakeholders to align their user insight with business goals. I am driven by the impact good design has on businesses, by delivering great experiences to their users and providing companies with the means to sustain those experiences. I am passionate about the role design has in the everyday, and constantly strive to improve the mundane and expected.


  • Strategy
  • Workshop Facilitation
  • Experience & customer journey mapping
  • User centred design
  • Visual design & communication strategies

I love making people happy. I aim to achieve this by listening, observing and empathising with the people I meet, research and work with. Using my background in product design, I really enjoy getting to the root of problems and designing practical and enjoyable experiences for the people using products and services.


  • Contextual inquiry
  • One on One Interviews
  • Workshop Facilitation
  • Communicating insights
  • User centred design

I have a breadth of career and personal projects in the UK and internationally that encompass digital research, teaching and photojournalism. At the heart of this runs a common thread of interest: understanding the foundations of human motivation, to gain better traction on understanding what makes people do what they do.  At Spotless I seek to better understand the HCI experience, engaging and empathising with the user, in an ever more complex and rich digital ecosystem.  I come to Spotless with experience in ethnographic and UX research and am currently a PhD candidate in Applied Psychology at Goldsmiths, University of London.


  • Ethnographic research
  • Lab and contextual depth interviews
  • Focus groups
  • Usability testing
  • Evidence based research

I’m passionate about discovering the real world needs of users, and then using that to create and influence effective and simple designs. My interests in user research and service design have allowed me to conduct large contextual studies, with some of the world’s best known brands, all over the world.


  • One on one interviews
  • Contextual inquiry
  • Digital Strategy
  • International research
  • Facilitation

Coming from a background in journalism and graphic design, I’m interested in how communication design affects services, and how services can be improved to enhance experiences. As a design researcher, I investigate and map relationships among various stakeholders. I try to understand people’s thoughts and behaviours and then communicate those findings to others in ways that elicit empathy.


  • Contextual Interviews
  • Workshop Facilitation
  • Insight Communication
  • Graphic Design

Having attained a BSc in psychology and an MSc in Human Computer Interaction with Ergonomics from UCL, I have always had a keen interest in what makes people tick. Understanding people’s motivations and desires is what drives me and I am devoted to translating these into design solutions that delight both the client and the user.


  • User centered design
  • Contextual inquiry
  • Focus groups / workshops
  • Usability testing
  • Ethnographic research

As I child I really wanted to be a Ghostbuster, but following the heartbreak of learning that it isn’t a real job, I decided to become a UX Researcher instead, which is just as exciting! I’ve been lucky enough to work with some great clients including Google, Microsoft, Sony PlayStation, Vodafone, BBC, Channel 4 & Visa. My specific area of interest is in video games research, having worked on projects in many different areas within the gaming industry. I have also co-authored several research papers on the subject of strategy use by different types of gamer within video games, which have been presented at major industry events such as CHI and CHI Play.


  • Video Games Research
  • Usability Testing
  • Ethnographic Research
  • International Research
  • Focus Groups / Workshops

Coming from a background in Event Management, I have excellent organizational skills and attention to detail. My past of living and working in different countries has enabled me to develop a good understanding of culture and communication, which has proven a useful skill in such a diverse city as London. I strive to deliver outstanding service to our clients and make their experience at The Insight Rooms as enjoyable as possible.

Outside the office, I’m very passionate about environmental preservation and animal welfare, enjoy theatre and adventuring around the Globe.


  • Viewing Facility Management
  • Event Planning and Coordination
  • Social Media Management

Work or play I enjoy organising and planning. My attention to detail and high standards help ensure not a thing is missed. I enjoy problem solving and coming up with new ideas to help make researchers lives easier. I have many years experience in fieldwork recruitment and facility management and have a great understanding of market research operations. I have worked closely with many well known research clients in the past including the likes of Ipsos, Fieldwork Network and BritainThinks.


  • Viewing Facility Management
  • Qualitative Project Management
  • Fieldwork Recruitment
  • Market Research Operations

Having spent several years in music post-production environment, I am glad to be adding another string to my bow at Spotless / The Insight Rooms providing tech support for audio and video technology in our state-of-the-art labs.


  • AV Background
  • Tech Support
  • Studio Management

Our freelancers.

We have an excellent network of partners and associates, who are on standby, ready to lend a helping hand when our projects require their specialist skills and services.

Fancy joining us?

We’re always on the look out for talent

Current vacancies (5)

Please note that we appreciate your interest in our company but are unable to get back to each applicant individually due to the high volume of applications.

No recruitment companies please, we’ll be in touch if we need your help.