Meet our Experience Consultants

We’re a close team of musicians, bakers, gamers and runners. We love what we do and we have fun doing it. We don’t believe in one right answer, only different perspectives, which is why a diverse digital team is so important to what we do.

We have extensive experience with research, strategy, design and project management. We are used to working in multidisciplinary teams with agile project approaches.

Our people.

  • Ben Logan - Director

    Ben Logan


  • Andy Walker

    Head of Client Services

  • Nadja Toft

    Lead Service Designer

  • Alexandra Steenbeek

    Senior Service Designer

  • Anna

    Anna Haywood

    Head of Design Research

  • Azia Ali - Lead Design Researcher

    Azia Ali

    Lead Design Researcher

  • Mark Cox

    Mark Cox

    Senior Design Researcher

  • Lilias Adair

    Senior Design Researcher

  • Sam Hollingum

    Sam Hollingum

    Senior Design Researcher

  • Ziyad Rahman

    Design Researcher

  • Roberto Sideris

    Service Designer

  • Teresa Raina

    Service Designer

  • Tamara Jones

    Senior Project Manager

  • Nour Kandler

    Finance and Operations Manager
  • Leah Merrick

    People Manager

  • Terry Ohene-Amoako

    Lab Manager, The Insight Rooms

Ben is a passionate advocate of improving services and experiences for the people that use them, which helps him jump out of bed at 6.15am each day. He spends his time helping to manage our growing portfolio of accounts and our incredible team. Whilst being an experienced practitioner that started out crafting code and pushing pixels, he now has overall responsibility for the company strategy and commercial objectives. Random fact he used to DJ and produce music many years ago, and can occasionally be heard rambling about the good old days.


  • Strategy
  • Account Management
  • Business Planning
  • Sales and Marketing

Andy joined Spotless in January 2015 to head up new business development and account management at the agency. Having worked at various agencies he’s been fortunate in being involved in UX research and design projects for a wide variety of companies. This has included large corporates, government and non profit organisations looking at defining and shaping user experiences for digital. He’s seen a tremendous change in how companies plan their digital development and integrate UX research into their design cycles in that time.


  • Strategy
  • Account Management
  • Business Planning
  • New Business Development

Nadja is a Service Designer with a broad skillset ranging from research and co-creation to concept development and visual design. With an MSc in Digital Design and Communication, she focuses on turning complex insights into simple ideas that put humans at the heart of services.


  • Design Thinking
  • Workshop facilitation
  • Qualitative research
  • Data visualisation

A natural systems-thinker with a background in product design and anthropology, Alex is an experienced service designer with a passion for tackling complexity. She brings with her a sensibility towards practices of inclusion, ethics, and collaborative design.


  • Participatory design
  • Workshop design and facilitation
  • Experience mapping
  • Concepting & Ideation

Originally from a visual design background, Anna’s a seasoned practitioner with a first class Psychology degree and a Masters in Ergonomics with HCI.

Eternally curious and keen to draw on all facets of her background, Anna is driven to understand the ‘why’ behind customer behaviour and interactions. Crafting actionable insights, Anna supports designs that are not only usable, but also motivating and pleasurable to use.


  • Design research
  • Ethnographic research
  • Focus groups/ workshops
  • Design thinking

Azia is a skilled Lead UX practitioner who enjoys improving experiences with lots of touch points. She has a wide range of industry experience which include; Retail, Telecoms, Banking and Finance, Media and Entertainment, Automotive with a particular passion for Healthcare, patient and provider experiences and Accessibility. Azia has conducted many in-context accessibility sessions with participants with a range of disabilities and medical conditions.  She takes pride in understanding the direction clients wish to drive in and is very experienced in facilitating sessions. She has over 15 years of experience in managing local and international research projects. Azia has a background in applied computing, and HCI and Ergonomics.


  • Healthcare Research
  • Accessibility Research
  • Qualitative mixed methods
  • Project Management

From conducting face-to-face interviews in our usability lab and running large-scale online surveys to going out in the field observing people in their own environments, I enjoy scoping projects with clients to come up with the best research solutions to their questions whilst ensuring suggestions match the clients’ culture and business strategy.


  • Usability testing
  • Contextual inquiry
  • Quantitative research
  • Multi-market research planning
  • Games User Research

Lilias is an experienced Design Researcher with a background in Service Design and Design Thinking. She brings a passion for experimentation and collaboration – applying creative approaches to unearthing and solving complex problems with clients and users.


  • Design research
  • Ethnographic research
  • Focus groups/ workshops
  • Design thinking

As a trained Anthropologist, Samuel brings a combination of academic, design and Digital Business Transformation research and experience with him. With his positivity, empathy and laser focus drive, Samuel embodies a living and breathing passion for understanding what makes humans tick and collaborating with others to solve big wicked problems.


  • Qualitative Research
  • Workshop Facilitation
  • Cross-Cultural Research
  • Design Thinking
  • Contextual Inquiry

Roberto studied Product Design at Central Saint Martins, with a keen awareness of a project journey from start to finish. Energised by the need to bring quality into every touchpoint, translating a brand vision into a tangible experience.


  • Visual Design
  • User Flow Mapping
  • Expert Research

Always striving to be a safe pair of hands and to better any process. Tam’s motto being, there is always a way or solution to any issue that may arise. Two heads are better than one and teamwork is key to the success of any project.

Our freelancers.

We have an excellent network of partners and associates, who are on standby, ready to lend a helping hand when our projects require their specialist skills and services.

Fancy joining us?

We’re always on the lookout for talent

Current vacancies (7)

Please note that we appreciate your interest in our company but are unable to get back to each applicant individually due to the high volume of applications.

No recruitment companies please, we’ll be in touch if we need your help.