Meet our Experience Consultants.

We’re a close team of musicians, bakers, gamers and runners. We love what we do and we have fun doing it. We don’t believe in one right answer, only different perspectives, which is why a diverse digital team is so important to what we do.

We have extensive experience with research, strategy, design and project management. We are used to working in multidisciplinary teams with agile project approaches.

Find out what makes us tick

Our people.

  • Spotless Team - Ben Logan

    Ben Logan

  • Spotless Team - Andy Walker

    Andy Walker

    Head of Client Services
  • Danny Weston - Client Services Director

    Danny Weston

    Client Services Director
  • Mannish Patel - Project manager

    Manisha Patel

    Project Manager
  • Nour Khalifeh

    Nour Khalifeh

    Operations Manager
  • Andre van Heerden - Spotless

    Andre van Heerden

    Digital Designer
  • Spotless Team - Billy Kennedy

    Billy Kennedy

    Senior Experience Consultant
  • Ellie Kilinc

    Lab Manager
  • Ine Vassøy - Spotless

    Ine Vassøy

    Lead Service Designer
  • John Anthony - Spotless

    John Anthony

    Senior Experience Consultant
  • Kayleigh Thompson

    Kayleigh Thompson

    Experience Consultant
  • Marianne Brierley

    Marianne Brierley

    Lead Service Designer
  • Richie Kennedy - Experience Consultant

    Richie Kennedy

    Experience Consultant
  • Tom Knoll - Senior Experience Consultant

    Tom Knoll

    Senior Experience Consultant
  • Ray Domingo

    Assistant Lab Manager
  • Suzy Wang

    Digital Designer

I am a passionate advocate of improving services and experiences for the people that use them, which helps me jump out of bed at 6.15am each day. I spend my time helping manage our growing portfolio of accounts and our incredible team. Whilst being an experienced practitioner that started out crafting code and pushing pixels, I now have overall responsibility for the company strategy and commercial objectives. Random fact I used to DJ and produce music many years ago, and can occasionally be heard rambling about the good old days.


  • Strategy
  • Account Management
  • Business Planning
  • Sales and Marketing

I joined Spotless in January 2015 to head up new business development and account management at the agency. Having worked at various agencies I’ve been fortunate in being involved in UX research and design projects for a wide variety of companies. This has included large corporates, government and non profit organisations looking at defining and shaping user experiences for digital. I’ve seen a tremendous change in how companies plan their digital development and integrate UX research into their design cycles in that time.


  • Strategy
  • Account Management
  • Business Planning
  • New Business Development

I joined Spotless to lead on New Business and the development of our varied client base.

I’ve worked in digital for many years at a number of agencies specializing in UX & Service Design. I’ve been lucky enough to work with a variety of clients across a number of sectors helping to bring customers into their thinking and to enable positive digital change.

I liaise between our clients and Spotless to ensure we deliver great value and I have a responsibility to ensure that our work achieves successful outcomes aligned to our clients objectives.


  • Account Management and Business Development
  • Strategic Business planning and change
  • UX research and Design

I enjoy managing a variety of projects on a daily basis from user testing all the way to user research. I am enthusiastic in delivering projects in varied industries. Some of my household names I have worked for are Open University, PANDORA, Poker Stars, Experian and Total Jobs.


  • Project Management
  • Project Plans
  • Project Delivery
  • Resourcing

I have a passion for organising and managing various tasks and in particular Financial Accounts. My bookkeeping experience is key to keeping the Spotless accounts in check and in maintaining a strong relationship with our clients and suppliers.

I like looking after the team at Spotless which is why I regularly organise team events to give everyone a well‐deserved treat for all their hard work and not to mention the occasional home baked treats for some good indulgence


  • Financial Accounts
  • Office Management
  • Event Planning
  • Research
  • Planning

Designing for a digital context is where I feel at home. After graduating, I went into digital marketing where I designed Logos, Apps and Websites for a few small businesses in Norfolk. I’m passionate about creating unique digital experiences that matter.


  • Visual Identity
  • Website design
  • App design

I’m passionate about discovering the real world needs of users, and then using that to create and influence effective and simple designs. My interests in user research and service design have allowed me to conduct large contextual studies, with some of the world’s best known brands, all over the world.


  • One on one interviews
  • Contextual inquiry
  • Digital Strategy
  • International research
  • Facilitation

Work or play I enjoy organising and planning. My attention to detail and high standards help ensure not a thing is missed. I enjoy problem solving and coming up with new ideas to help make researchers lives easier. I have many years experience in fieldwork recruitment and facility management and have a great understanding of market research operations. I have worked closely with many well known research clients in the past including the likes of Ipsos, Fieldwork Network and BritainThinks.


  • Viewing Facility Management
  • Qualitative Project Management
  • Fieldwork Recruitment
  • Market Research Operations

I’ve always been curious about people and this curiosity has led me into the field of service design. An important part of my role is to explore users’ and clients’ needs and translate this into meaningful insights for service innovation. Fundamentally, I’m positive, curious and a bit of a dreamer. I want to empower people in their everyday lives and believe that design can have a positive impact in the world.


  • Service design
  • Design strategy
  • Design ethnography
  • Workshop facilitation
  • Interaction design

I came to UX via the music industry, international events and marble quarrying startup operating in Kosovo. I am able to draw upon my diverse background to help you solve your problems. This blend of design and working in an entrepreneurial environment makes me value the bigger picture, love problems that need solving and enjoy jumping in at the deep end.


  • Strategy
  • Experience & customer journey mapping
  • User centred design
  • Rapid prototyping
  • Lean UX

As a designer, I work alongside stakeholders to align their user insight with business goals. I am driven by the impact good design has on businesses, by delivering great experiences to their users and providing companies with the means to sustain those experiences. I am passionate about the role design has in the everyday, and constantly strive to improve the mundane and expected.


  • Strategy
  • Workshop Facilitation
  • Experience & customer journey mapping
  • User centred design
  • Lean UX
  • Rapid Prototyping
  • Visual design & communication strategies

I love making people happy. I aim to achieve this by listening, observing and empathising with the people I meet, research and work with. Using my background in product design, I really enjoy getting to the root of problems and designing practical and enjoyable experiences for the people using products and services.


  • Contextual inquiry
  • One on One Interviews
  • Workshop Facilitation
  • Communicating insights
  • User centred design

Having attained a BSc in psychology and an MSc in Human Computer Interaction with Ergonomics from UCL, I have always had a keen interest in what makes people tick. Understanding people’s motivations and desires is what drives me and I am devoted to translating these into design solutions that delight both the client and the user.


  • User centered design
  • Contextual inquiry
  • Focus groups / workshops
  • Usability testing
  • Ethnographic research

As I child I really wanted to be a Ghostbuster, but following the heartbreak of learning that it isn’t a real job, I decided to become a UX Researcher instead, which is just as exciting! I’ve been lucky enough to work with some great clients including Google, Microsoft, Sony PlayStation, Vodafone, BBC, Channel 4 & Visa. My specific area of interest is in video games research, having worked on projects in many different areas within the gaming industry. I have also co-authored several research papers on the subject of strategy use by different types of gamer within video games, which have been presented at major industry events such as CHI and CHI Play.


  • Video Games Research
  • Usability Testing
  • Ethnographic Research
  • International Research
  • Focus Groups / Workshops

Having spent several years in music post-production environment, I am glad to be adding another string to my bow at Spotless / The Insight Rooms providing tech support for audio and video technology in our state-of-the-art labs.


  • AV Background
  • Tech Support
  • Studio Management

I am enthusiastic about creating sustainable human design solutions. I come from a graphic design background, and recently completed an MDes in Service Design Innovation from London College of Communication. There’s never been a more exciting time to be a digital designer in a service design agency. We are more surrounded by technology in our daily lives than ever before. This presents many opportunities to improve people’s lives by improving the technology that they use.


  • Infographic design
  • Visual identity
  • Design visualisation

Our freelancers.

We have an excellent network of partners and associates, who are on standby, ready to lend a helping hand when our projects require their specialist skills and services.

Fancy joining us?

We’re always on the look out for talent

Current vacancies (5)

Please note that we appreciate your interest in our company but are unable to get back to each applicant individually due to the high volume of applications.

No recruitment companies please, we’ll be in touch if we need your help.