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Business innovation for your existing business

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our services

Elevate Your Existing Business

Optimise your key customer journeys. Ensure a people-first approach to business transformation.

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How?

Insights and ideas to inspire change in the performance of your customer touchpoints. Prototypes provide tangible reference points for your organisation to plan technology change, and evidence to support investment in new customer experience.

Benefits

Transform your business to be more digital
Enhance the customer journey by eliminating pain points. Gain insights into customer frustrations, allowing you to optimise the user experience and drive higher conversion rates
Competitive benchmarking can help you identify where you stand in the market and implement improvements that set you apart
Smooth the path to innovation adoption. Get equipped with strategies to overcome adoption barriers, ensuring a seamless transition to new technologies and processes
Quantify the impact of customer experience improvements. Get the evidence you need to confidently justify investments and make informed decisions that drive growth
Map the customer journey to identify pain points and opportunities, providing a clear understanding of the end-to-end experience and improvement areas

Case examples
- An e-commerce retailer seeing a high cart abandonment rate but not being able to pinpoint where customers are encountering frustration in the online shopping journey
- A company wanting to stay competitive but being uncertain about how its customers' experience measures up to rival companies in the same market
- A well-established financial institution struggling to get buy-in from employees for new digital banking initiatives due to resistance to change
- A technology company considering a significant investment in a revamped tech but needing data to prove that it will lead to a positive return on investment
- A telecom company wanting to improve its customer support experience

Discovery

4 Weeks

Allow us to better understand your customers, your goals and current performance. We run interviews with your customers, walkthroughs existing touchpoints, and investigate best practice.

Defining

2 Weeks

We map the findings of your customers’ needs and pain points onto a current experience map. We prioritise opportunities and set out your customer experience vision.