Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.
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UX & Service Design Case Studies.
Spotless were tasked with helping to develop the structure of a universal resource that could be used by all departments within Boots to help them to stay ‘on brand’.
RocketRoute, a market leading flight planning app for small pilots, and Air BP, BP’s aviation fuel wing, wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.
Delivering user insight to help refine their mobile proposition and customer experience for jobseekers using diary studies, in depth interviews and focus groups.
Starting with diary studies, we developed personas and their related customer journey maps for investing. We then ran multiple co-design sessions to create a starting point for the design of an iPad app suitable for all types of investors.
We helped oil & gas industry disruptors Sky Futures design their online platform to view drone inspections of oil rigs. Our solution was to create a high level view of the information at first glance but allowed users to delve into the detail if needed.
Taking research through to design and responsive axure prototypes. We conducted 12 remote interviews with eSports fans across Europe, to cover a broad range of players and fans. Working with the client team, we defined a new set of requirements for the League of Legends eSports site - then worked these into clickable Axure prototypes for handover to the HTML build team.
Using diary studies, home visits and interviews, we assessed the user experience of the Playstation across a number of touchpoints. We used the data from home visits and and the diary study to create focused Player Journey Maps which conveyed the experience of different types of players through the console.
Redgate are a leading provider of Database tools such as SQL Compare, SQL Monitor and SQL Prompt. Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases. Specifically, this would be around the new area of Database Lifecycle Management.
