RocketRoute, a market leading flight planning app for small pilots, and Air BP, BP’s aviation fuel wing, wanted to research and design a digital service to help private aircraft pilots arrange and pay for fuel.
UX & Service Design Case Studies.
Delivering user insight to help refine their mobile proposition and customer experience for jobseekers using diary studies, in depth interviews and focus groups.
Starting with diary studies, we developed personas and their related customer journey maps for investing. We then ran multiple co-design sessions to create a starting point for the design of an iPad app suitable for all types of investors.
Understanding the core user journeys with the Initial Professional Development provided the foundation for a responsive redesign of the site. We defined the current user journeys through IPD with stakeholders and identified key areas to improve with the new design.
We helped oil & gas industry disruptors Sky Futures design their online platform to view drone inspections of oil rigs
Taking research through to design and responsive axure prototypes. We conducted 12 remote interviews with eSports fans across Europe, to cover a broad range of players and fans. Working with the client team, we defined a new set of requirements for the League of Legends eSports site - then worked these into clickable Axure prototypes for handover to the HTML build team.
Redgate are a leading provider of Database tools such as SQL Compare, SQL Monitor and SQL Prompt. Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases. Specifically, this would be around the new area of Database Lifecycle Management.
The Disney Channel UK provides entertainment through videos, competitions, online games and apps aimed at kids and teens. Primarily aimed at girls, the site only allows access to Disney Channel branded shows such as Jessie, Good Luck Charlie and Teen Beach Movie.
Insights into Smart TV usage
Hostels.com wanted us to get them feedback on enhancements they made to their revamped website, and the aim of the project was to gain a deeper understanding of how users of hostel sites interact with the new version of the site, and what they look for when deciding to make a booking.