Work

We are a Service Design agency based in London. We generate insight to guide business process and design decision making.

Online claims site and feature development

Working with their development partner AXA, we produced a new online claims site for American Express providing a full design guide including all screen stylings, modules and the new responsive framework.

Boots

Global Experience Language (GEL)

Spotless were tasked with helping to develop the structure of a universal resource that could be used by all departments within Boots to help them to stay ‘on brand’.

Totaljobs diary study

Improving the experience for jobseekers

Delivering user insight to help refine their mobile proposition and customer experience for jobseekers using diary studies, in depth interviews and focus groups.

Fidelity Worldwide Investments

Mapping customer journeys for investors

Starting with diary studies, we developed personas and their related customer journey maps for investing. We then ran multiple co-design sessions to create a starting point for the design of an iPad app suitable for all types of investors.

Riot Games

Defining a new Web Experience for Europe

Taking research through to design and responsive axure prototypes. We conducted 12 remote interviews with eSports fans across Europe, to cover a broad range of players and fans. Working with the client team, we defined a new set of requirements for the League of Legends eSports site - then worked these into clickable Axure prototypes for handover to the HTML build team.

Console experience health check

Using diary studies, home visits and interviews, we assessed the user experience of the Playstation across a number of touchpoints. We used the data from home visits and and the diary study to create focused Player Journey Maps which conveyed the experience of different types of players through the console.

View all
Ben Logan - Director

Got a project in mind?

Ben is on hand to answer your questions.

Email Phone