Service design.

Billy Kennedy
21 March 2017

It’s Episode 5 of the Spotless Podcast and this week we are joined by Senior Consultant John Anthony to talk about Behavioural Economics, and in particular how this relates to Service Design and User Experience. John has an ongoing interest in Behavioural Economics and we talk about the impact of Psychology and Biases on consumer behaviours. Apologies for any audio issues on this show, we’re trialling a new (and hopefully better) audio setup but there may be some teething problems!   Short reading list: Thinking, Fast and Slow by Daniel Kahneman Predictably Irrational: The Hidden Forces that Shape Our Decisions…

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Billy Kennedy
6 March 2017

For this third episode of the Spotless Podcast we are joined by one of our Lead Consultants, Ine Vassøy to talk about Service Design in Action. Ine has worked on a number of Service Design projects and brings her own unique views to the fore here. We chat through good examples of Service Design applied in the real world, as well as a couple of interesting projects. As usual, we also chat through some of the most interesting stories from the past week. If you would like to get in touch with any questions or suggestions, please Tweet us at @spotint,…

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Ben Logan
2 March 2016

There’s so much to see at do at SXSW this year, it can be hard to choose sometimes… So today we’re sharing a list of 10 Service Design talks to look out for.

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