Service design.

Spotless
24 July 2019

Those who invest in Service Design win according to the Design Value Index Study. Service Design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. Excitingly, Service Design is becoming a more commonly recognised business tactic and we are increasingly receiving service design briefs from clients who are not only interested in the product details, but in looking at their business from a more holistic viewpoint.  Stand tall, see all….if you will.  So we needed to do…

Read more

Ben Logan
12 July 2019

Spotless turns 15 this week, not quite a responsible adult yet, no longer a teething toddler, more a rebellious teenager (who still knows when to say please and thank you and will hug their parents on occasions). We’re taking a look back on the journey so far and sharing where we’re headed next.          Where did it all begin? We self identify as a User Experience (UX) agency that has moved into Service Design, and whilst we have not always referred to ourselves as a pure play Service Design agency, we recognise a lot of the activities…

Read more

Caroline Butler
5 June 2019

Who gets left out in user-centred design? Through my work as a UX designer and now as a Service Designer at Spotless, I have helped to craft products and services centred around the user — with their needs and the needs of the business being the focus of the design decisions. As designers, researchers and strategists we’ve been talking about the merits of taking this user centred design approach for sometime now. This approach has created winners; those people who can successfully use and be delighted by products and services that support them to achieve their goals. However, having a target audience…

Read more

Spotless
26 September 2017

Over the last few years, a number of design buzzwords have been popularised by various media with varying definitions, making it increasingly difficult to communicate what we do as service designers. We are all ‘design thinkers’ or ‘human-centred designers’ concerned with ‘strategic design’ or ‘user experience’. I’ve spoken about service design with many designers and quickly realised we’re using the same words to describe very different things. It’s confusing, to say the least. So what differentiates service design from other disciplines? And how much do the definitions matter? One of the reasons these definitions are so challenging for service designers…

Read more

Ben Logan
6 June 2017

Tomorrow’s welfare state must think radically differently if it is to meet citizens’ healthcare needs. The biggest potential lies not in medicine and technology alone, but in delivering treatment more effectively. Last week I had the pleasure of going to Oslo for the “PULS service design in healthcare” conference. It was aimed to gather those engaged in innovative healthcare delivery from across different industries and professions. At the conference itself, the program was packed with inspiring content and people that have been a part of improving patient health today and that are passionate about improving healthcare in the future. I’ll…

Read more

Ben Logan
5 June 2017

This week we are joined by our Director, Ben Logan to talk about Design Thinking and also Service Design, and in particular the challenges businesses might face in implementing this. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2   Topics covered: What is Design Thinking Brief history of Design Thinking Main Challenges involved in implementing Design Thinking within organisations Links: Spotless Automotive Trends 2017 Brief history of Design Thinking – Medium Wicked Problems With Design Thinking [PDF]

Read more

Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.