Service design.

Spotless
26 September 2017

Over the last few years, a number of design buzzwords have been popularised by various media with varying definitions, making it increasingly difficult to communicate what we do as service designers. We are all ‘design thinkers’ or ‘human-centred designers’ concerned with ‘strategic design’ or ‘user experience’. I’ve spoken about service design with many designers and quickly realised we’re using the same words to describe very different things. It’s confusing, to say the least. So what differentiates service design from other disciplines? And how much do the definitions matter? One of the reasons these definitions are so challenging for service designers…

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Ine Vassøy
6 June 2017

Tomorrow’s welfare state must think radically differently if it is to meet citizens’ healthcare needs. The biggest potential lies not in medicine and technology alone, but in delivering treatment more effectively. Last week I had the pleasure of going to Oslo for the “PULS service design in healthcare” conference. It was aimed to gather those engaged in innovative healthcare delivery from across different industries and professions. At the conference itself, the program was packed with inspiring content and people that have been a part of improving patient health today and that are passionate about improving healthcare in the future. I’ll…

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Ben Logan
5 June 2017

This week we are joined by our Director, Ben Logan to talk about Design Thinking and also Service Design, and in particular the challenges businesses might face in implementing this. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2   Topics covered: What is Design Thinking Brief history of Design Thinking Main Challenges involved in implementing Design Thinking within organisations Links: Spotless Automotive Trends 2017 Brief history of Design Thinking – Medium Wicked Problems With Design Thinking [PDF]

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Tom Knoll
31 May 2017

In this post l focus on the best ways to run ethnographic research when you have clients attending the sessions with you. Clients are, of course, a vital part of what we do, but when it comes to ethnography, however good their intentions, clients can unknowingly interfere with the collection of reliable data.

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Billy Kennedy
30 May 2017

This week we are joined by one of our Senior Consultants, Tom Knoll to talk about conducting user research in international markets, and in particular some of the lessons we have learned in the past from doing this. We chat through some of the main techniques involved, as well as some of the useful tips and tricks we’ve picked up. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2   Topics covered: Why conduct International User Research Main Challenges involved in conducting research internationally Liaising with Partner agencies Travel tips…

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Billy Kennedy
4 April 2017

This week we are joined by our Project Manager Manisha Patel to chat about Project Management when it comes of UX and Service Design, and in particular the challenges and opportunities with exist in a small agency environment for this. This week is a slightly shorter Podcast but we cover a lot of ground. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2 Topics covered: What is Project Management What tools we use What techniques we use Challenges around Project Management in UX and Service Design

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