customer experience.

Marianne Brierley
2 March 2016

There’s so much to see at do at SXSW this year, it can be hard to choose sometimes… So today we’re sharing a list of 10 Service Design talks to look out for.

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Ben Logan
19 January 2012

Creative Virtual Ltd, a company which designs virtual assistant natural language web applications, has been shortlisted for the Econsultancy Innovation Awards 2012 in the category of ‘Innovation in Customer & User Experience’. This recognition is based on their seamless integration of O2 UK’s virtual agent Ask Lucy with their Live Chat functionality. The move was aimed at advancing online customer support one step further, and it’s proving successful. Creative Virtual’s advanced natural language technology allowed Lucy to answer a wide range of questions with a higher degree of accuracy than ever before. However, for some more complex questions being posed…

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Ben Logan
5 January 2012

Yahoo’s new CEO, Scott Thompson, has discussed how the company will move forward by focussing on enhanced content, customer experience and technology. Mr Thompson said “Yahoo’s future depends on its ability to create great products” and that “excellent technology and content are both needed at Yahoo, not just one or the other.” To this end, he explained that in addition to the company’s previously stated goal of being the premier digital media resource, innovation needs to be a core value. He has also stated that he wants to take the time to evaluate their content acquisition strategy with a view…

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