Service Designer

This is an opportunity for an experienced Service Designer, with service design and design research capabilities, to drive and deliver outstanding human-centred insight and design work.

You will have a minimum of 2 years relevant experience; working from initial research, through to strategy, design workshops, and design deliverables, with the confidence to report back to stakeholders at all levels of seniority.

As a seasoned practitioner with a design thinking mindset, you’ll be confident in questioning briefs and suggesting innovative methodologies to suit project objectives. You will be comfortable working as part of a small team, as well as running things on your own.

 

 

Your responsibilities

  • Playing a key role in an exciting mix of user experience work, which will focus on research, insights, flows, journey mapping, and visualising research – but will also involve aspects of sketching, wireframing, sitemaps, and prototypes.
  • Working with multidisciplinary teams to support the creation of exceptional experiences, whether digital or physical, whilst balancing the needs and goals of users and clients throughout.
  • Planning and facilitating workshops with clients or customers including insight delivery, co-creation, priority ranking, value proposition, service definition, and user experience mapping.
  • Working directly with stakeholders, involving them openly in your processes, helping them distil project goals and objectives into project requirements and championing the needs of customers throughout the project.
  • Inspiring co-workers and sharing knowledge and skills with the team, recognising potential in the latest technology and other trends.
  • Good time management skills and the ability to deliver according to budget and deadlines.
  • Continually evaluating and improving Spotless methods and processes to ensure we are always offering the best solution to clients and their customers.
  • High standard of report writing, making it easier for clients to connect the dots with clear communication and actionable recommendations.
  • Attending at least 1 design event every quarter to keep up to date with the latest trends and methodologies.
  • Contributing to internal projects, writing articles and blog posts on topics, tech or areas of interest, relevant to the design of products and services.
  • Conducting regular feedback sessions with colleagues who line into you, and running professional development planning sessions twice a year.
  • Taking a leading role in responding to briefs, preparing and presenting at pitches.
  • Representing the company at conferences and events, taking responsibility for internal marketing opportunities such as round tables, breakfast events and training workshops.
  • Working with the Director and Head of UX to support ongoing recruitment for an ever growing team.
  • Constantly looking to improve our capabilities and what we offer to clients, especially in terms of Service Design and Digital Transformation.

 

Your skills and experience

  • Extensive experience researching and designing digital services and applying strategic thinking to the process
  • An understanding/experience of various service design approaches and when best to apply these
  • Bringing designs to life through prototypes (using a range of tools)
  • Bringing services and experiences to life through user journeys and service blueprints.
  • Excellent communication and interpersonal skills
  • Graphics/illustration or video capability is desirable
  • Highly motivated and self-managing
  • Experience working within an agency environment
  • Minimum 2 years in a service design role
  • At least a Bachelor’s degree in Service design, Product design, UX/UI design, Human Computer Interaction, Psychology, or other relevant fields

 

Benefits

  • Company pension scheme
  • Monthly wellbeing budget
  • Aviva healthcare
  • Virgin gym membership
  • 25 days holiday per year
  • Annual training budget to attend conferences
  • Laptop
  • Mobile phone

 

How to apply

You must have the legal right to live and work in the United Kingdom
We would love to hear from you so send your motivation, CV and portfolio to jobs@spotless.co.uk

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