Service Design Lead

This is an opportunity for an experienced Service Designer to help one of our clients on a 3-month project. The aim is to drive the user centred design methodology and process forward within the team.

You will have a minimum of 5 years experience in Service Design; and will have extensive experience of the whole process from initial research through to strategy, design workshops and design deliverables. You will be confident in questioning briefs and suggesting innovative methodologies to suit project objectives. You will be comfortable working as part of a small team, as well as running things on your own.


Your responsibilities:

  • Working with multidisciplinary teams to produce exceptional digital experiences, whilst balancing the needs of users and clients throughout.
  • Playing a key role in an exciting mix of user experience work which will include research, flows, user stories, sketching, wireframing, sitemaps, journey maps, blueprints and prototypes.
  • Planning and facilitating workshops with clients or customers including co-creation, priority ranking, value proposition, service definition and user experience mapping.
  • Working directly with stakeholders involving them openly in your processes, helping them distil project goals and objectives into project requirements and championing the needs of customers throughout the project.
  • Inspiring co-workers and sharing knowledge and skills with the team, recognising potential in the latest technology and other trends.
  • Good time management skills and the ability to deliver to deadlines.
  • High standard of report writing, making it easier for clients to connect the dots with clear communication and actionable recommendations


Your skills/experience

  • Extensive experience researching and designing digital services and applying strategic thinking to the process
  • An understanding/experience of various research methodologies including contextual interviews, stakeholder interviews and user feedback sessions (lab based)
  • Bringing designs to life through prototypes (with a range of tools)
  • Bringing services and experiences to life through user journeys and service blueprints.
  • Excellent communication and interpersonal skills
  • Graphics/illustration capability is desirable
  • Highly motivated and self-managing
  • Experience working within an agency environment
  • Minimum 5 years in a Service design role
  • Bachelor’s degree in Product design, Service design, UX/UI design, Psychology or other relevant fields


How to apply

You must have the legal right to live and work in the United Kingdom
Please submit your covering letter, CV and portfolio to Feel free to contact us by telephone on +44 (0)20 7168 7526 or drop us a quick email if you have any questions.