Freelance UX Delivery Manager

This individual will be responsible for supporting work in four main areas of the business – helping shape exciting research projects, collaborating with our sales team to land on the best solutions to offer potential clients, collaborating with other members of the management team on initiatives to keep business moving in the right direction, and working with the Head of Design Research to support the growth and development of our researchers and service designers.  


To be successful in this role you will need to be collaborative, a strong communicator, and able to prioritise competing priorities. The right candidate will be excited to shape and lead client engagements, support members of our delivery team (including our network of freelancers and international partners) to grow their skills, and collaborate with other members of Spotless to further our business goals.  


No recruiters, please.

Primary Responsibilities


  • Play a key role in supporting the service delivery of the company, working with both external and internal researchers and service designers (including international partners). 
  • Overseeing multiple projects concurrently, providing input and substantive feedback to ensure that project outcomes and deliverables meet Spotlesss’s high-quality standards.
  • Participating in client meetings with Spotless’s Client Services team, as a subject matter expert, to help scope the best way to address the clients’ brief.
  • Working with Project Management to input into team resourcing, to help optimise plans for both research-only projects and multi-disciplinary user-centered design engagements.
  • Identifying opportunities to build awareness, credibility, and reputation through direct communication with potential clients, as well as through outward communication channels.


Your skills and experience:

  • 5+ years of experience designing and conducting a wide range of design and UX research activities, from generative/foundational research to evaluative studies.
  • Formal education in a relevant field such as human-centered design, cognitive psychology, information science, or equivalent hands-on experience to demonstrate an understanding of relevant theory, methods, and practices.
  • Deep knowledge of relevant UCD methods and tools, across the development cycle, and the ability to prescribe single or mixed methods depending on the clients’ needs.
  • Ability to articulate the value of design research and service design to clients and executives.
  • Organised and detail-oriented, with excellent presentation and written communication skills, to clearly communicate insights and design solutions for observed  UX and product issues.
  • Experience managing freelance researchers and external 3rd parties.
  • Proven ability to effectively manage a varied and busy workload and to meet deadlines
  • You must have the legal right to live and work in the United Kingdom



  • Laptop
  • Mobile phone



Spotless is a hybrid work environment, meaning we allow individuals to work both in-office and at home depending on what suits them and the nature of the project. This work requires some in-lab oversight and in office collaboration, therefore we are looking for someone who is in the London area (or within a commutable distance).


How to apply

Please submit your motivation, CV and portfolio to Feel free to contact us by telephone on +44 (0)20 7168 7526 or drop us a quick email if you have any questions.