Retail.

See the companies we have helped in the retail sector.

  • Sony Interactive Entertainment
    Console experience health check
  • Hailo
    Visualising social media sentiment analysis
  • Improving a dual screened smartphone
    Yota Devices
    Improving a dual screened smartphone
  • Lazy Oaf - Matching style and tone
    Lazy Oaf
    Matching style and tone to customer expectations
  • Waitrose - Creating an accessible eCommerce platform
    Waitrose
    Creating an accessible eCommerce platform
  • Sony
    Sony Network Entertainment
    Online shopping with smartphones
  • RS Components - Uncovering Engineers' behaviours remotely
    RS Components
    Uncovering Engineers' behaviours remotely
  • Pizza Express
    Pizza Express
    Optimising navigation across desktop and mobile
  • Argos
    Argos
    Customer expectations for a retail app
  • Brother Printer
    Brother
    Gathering feedback from German and Irish customers
Sony Interactive Entertainment

Using diary studies combined with home visits and interviews to assess the user experience across a number of touchpoints.

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Analysing customer sentiment across 3 markets and presenting the results in an engaging infographic format.

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Yota
Yota Devices

Involving users from Germany, UK and China, we asked them to complete several tasks using the Yota Phone 2 prototypes. What made these devices unique is their dual screen technology, which caused some issues for users.

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Lazy Oaf - Matching style and tone
Lazy Oaf

Lazy Oaf had recently relaunched their site, but had seen a large drop off in traffic. Spotless worked with them to understand their audience, so that the site could better reflect their expectations.

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Waitrose - Creating an accessible eCommerce platform
Waitrose

Waitrose asked us to undertake a thorough accessibility audit of their new and in-development websites. The aim of the review was to assess the level of compliance, with an aim to push for A or AA.

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Online Shopping with Smartphones
Sony Network Entertainment

We conducted user testing across iOS and Android to ascertain the ideal mobile shopping experience for gamers.

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RS Components - Uncovering Engineers' behaviours remotely
RS Components

We delivered remote user testing for the new product tool for Electronic Engineers, allowing them to use the product and give feedback from their own home or work environment.

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Pizza Express
Pizza Express

Pizza Express wanted to conduct some usability testing to understand how their current and potential customers navigate their website, and to find areas for optimisation. They were keen to understand where their users would naturally look for information, in order to better facilitate user interaction with the website.

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Argos
Argos

Involving customers in the development of the Argos iPad app to ensure user scenarios are well considered, and content clearly organised.

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Brother Printer
Brother

Brother required practical insights to inform the design of their website based on feedback from their customers through lab based usability testing in their key markets: Ireland and Germany.

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Got a project in mind?

Danny, our Client Services Director, is on hand to answer your questions.
Danny Weston - Client Services Director
Danny Weston
+44 (0)20 3828 8363