Media.
The way in which we consume news and entertainment has changed dramatically over the past decade. Content has always been king, but a superior User Experience is now the driving force behind engaging users and converting them into fans. Many media companies realise they need an excellent service layer that connects all of their products and services to distinguish themselves in this competitive space.
Service Design in Media
We work within the Media sector, improving services and creating innovative experiences.
Our services for the Media sector range from initial design research through to overall service design and organisational transformation. Whether you are looking to revolutionise your organisation through personalised content, changing business models, or new technology, we can help!
Media Case Studies
See the companies we have helped in the Media Sector
Taking research through to design and responsive axure prototypes. We conducted 12 remote interviews with eSports fans across Europe, to cover a broad range of players and fans. Working with the client team, we defined a new set of requirements for the League of Legends eSports site - then worked these into clickable Axure prototypes for handover to the HTML build team.
Using diary studies, home visits and interviews, we assessed the user experience of the Playstation across a number of touchpoints. We used the data from home visits and and the diary study to create focused Player Journey Maps which conveyed the experience of different types of players through the console.
We conducted user testing across iOS and Android to ascertain the ideal mobile shopping experience for gamers. We designed a set of tasks and questions that probed users around their present shopping and mobile usage habits as well as their expectations.
The Disney Channel UK provides entertainment through videos, competitions, online games and apps aimed at kids and teens. Primarily aimed at girls, the site only allows access to Disney Channel branded shows such as Jessie, Good Luck Charlie and Teen Beach Movie.
Media Service Design and UX Insights
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