Healthcare.
New healthcare technologies are revolutionising our understanding of the human body and creating a new standard of personalised treatment. These digital changes have also led to new challenges in terms of service design, UX and patient experience in healthcare.
Service Design in Healthcare
We work within the healthcare industry, improving services and co-creating innovative patient experiences.
Healthcare providers are taking a more holistic view of the entire spectrum of a patient’s well-being, from preventative care all the way to out-patient care. Work with us to help shape the future of healthcare delivery. Our services for the healthcare sector range from initial design research to overall service design and organisational transformation.
Healthcare Case Studies
See the companies we have helped in the Healthcare Sector
Spotless worked with Saint-Gobain to help them understand their key customers such as Architects, Quantity Surveyors, Procurement and Estate Managers. We worked with their internal teams to map out the customer journey and develop user driven solutions across a range of touchpoints.
Spotless were tasked with helping to develop the structure of a universal resource that could be used by all departments within Boots to help them to stay ‘on brand’.
We were contacted by The Health Foundation to provide early feedback on the proposed web site design. An expert review of visuals and two rounds of user testing phased into their development process uncovered how their audience use the site and new features they were suggesting.
Through customer interviews on one of their existing Nokia apps called the ‘Wellness Diary’, we provided insight into the UK market to understand how this type of service might be used.
Healthcare Service Design and UX Insights
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