User Experience Insights.

Rakuten have been running a dual branded site over at Play.com for a while now, and its clear that with the release of the Rakuten.co.uk mobile site yesterday that they are looking to move more into the UK market, and possibly replace the Play.com brand in the near future. The Rakuten.co.uk site is…

We take a closer look at leading pure play eCommerce retailer Amazon and their click and collect experience for Amazon Lockers. From this we build out some broad principles that can be applied to retailers looking to adopt a ‘Click and collect’ strategy. We end on some thoughts about fut…

The online rental market for time sensitive content is dominated by players such as iTunes and Amazon Instant. Whilst we are not focussing on the subscription model services such as Netflix in this article, which make up a significant amount of online subscriptions, we take a closer look at where th…

For a recent project we were tasked with understanding how users felt about using different mobile devices when doing different tasks related to job searching. We wanted to go beyond just knowing if people were willing to use a mobile device for a task; we wanted to understand how they felt towards …

Pictures are worth a thousand words. Using sequential illustrations with dialogue copy or narrative, storyboards are a great way to demonstrate the user experience through a few key images without needing to be text heavy. This post will share 3 simple steps to create your own user experience (UX) s…

Diary studies can be run in lots of ways depending on the subject, user group and the amount of time you have for the project. But what are the common things you need to consider when setting up your diary study?

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Danny, our Client Services Director, is on hand to answer your questions.