User Experience Insights.

There are a lot of things we have learned about Service Design from the cult TV show ‘Nathan Barley’, and we would challenge anyone to make a TV show that still holds cultural relevance that far into the future. Here we highlight 5 things we have learned about Service Design from watching Nathan…

Sentiment analysis can be an extremely useful tool to gauge users’ attitudes and feelings towards a brand, product or event, based on their posts to social media platforms (e.g. Twitter, Facebook etc.). We take a look at some important considerations when using sentiment analysis in order to make …

Email apps are an odd thing, in fact email itself could almost be called a necessary evil with many companies trying to disrupt it internally or externally. Google recently launched their own attempt at updating everyone’s inbox to something closer to a David Allen friendly ‘inbox zero’.

With the increasing popularity of online shopping, retailers are racing to improve the digital and physical selling experience into one seamless customer experience with cross-channel inventory visibility.

This article looks into the different moodboard apps and services, and how they could be used to help people actually buy some of the items they’ve been oogling over.

Rakuten have been running a dual branded site over at Play.com for a while now, and its clear that with the release of the Rakuten.co.uk mobile site yesterday that they are looking to move more into the UK market, and possibly replace the Play.com brand in the near future. The Rakuten.co.uk site is…

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