Sector – Travel & Tourism.
We take a closer look at leading pure play eCommerce retailer Amazon and their click and collect experience for Amazon Lockers. From this we build out some broad principles that can be applied to retailers looking to adopt a ‘Click and collect’ strategy. We end on some thoughts about fut…
Underground stations can be confusing at the best of times. Our nearest station, Old Street has recently had an experience upgrade. Showing that simple things can make a big difference.
International usability testing can benefit from: high-level task definition; locally-informed participant recruitment and locally-delivered moderation & analysis (supported by a thorough Testing Plan).
More from insights.
- Adapting to Change – User Experience Insights
- Consumer & Retail Opportunities – User Experience Insights
- Design Thinking – Service Design toolbox
- Designing for People – User Experience Insights
- Experience Toolbox – User Experience Insights
- Expriencing Spaces – User Experience Insights
- Gaming Trends – User Experience Insights
- Podcast
- Sector – Healthcare
- Service Design Toolbox
- Spotless Trends
- Spotless updates
- The Future of Health & Wellbeing – User Experience Insights
- User Experience Insights
