Experience Toolbox – User Experience Insights.

Some of our tried and tested methods to do things better.

How well does your service work for your customers? And how does it compare to competitors in the market? For one of our clients we investigated exactly that. Adopting a customer perspective ourselves, we explored, used and reviewed all relevant channels and touchpoints.

Earlier this year, Spotless ran a workshop at SXSW 2016.

Sentiment analysis can be an extremely useful tool to gauge users’ attitudes and feelings towards a brand, product or event, based on their posts to social media platforms (e.g. Twitter, Facebook etc.). We take a look at some important considerations when using sentiment analysis in order to make …

For a recent project we were tasked with understanding how users felt about using different mobile devices when doing different tasks related to job searching. We wanted to go beyond just knowing if people were willing to use a mobile device for a task; we wanted to understand how they felt towards …

Pictures are worth a thousand words. Using sequential illustrations with dialogue copy or narrative, storyboards are a great way to demonstrate the user experience through a few key images without needing to be text heavy. This post will share 3 simple steps to create your own user experience (UX) s…

Diary studies can be run in lots of ways depending on the subject, user group and the amount of time you have for the project. But what are the common things you need to consider when setting up your diary study?

Ben Logan - Director

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Ben is on hand to answer your questions.