Spotless Podcast – Episode 5: Behavioural Economics in Service Design

It’s Episode 5 of the Spotless Podcast and this week we are joined by Senior Consultant John Anthony to talk about Behavioural Economics, and in particular how this relates to Service Design and User Experience. John has an ongoing interest in Behavioural Economics and we talk about the impact of Psychology and Biases on consumer behaviours.

Apologies for any audio issues on this show, we’re trialling a new (and hopefully better) audio setup but there may be some teething problems!

Short reading list:

Thinking, Fast and Slow by Daniel Kahneman
Predictably Irrational: The Hidden Forces that Shape Our Decisions by Dan Ariely
Nudge: Improving Decisions About Health, Wealth and Happiness by Cass R Sunstein and Richard H Thaler
Hooked: How to Build Habit-Forming Products by Nir Eyal
Inside the Nudge Unit: How small changes can make a big difference by David Halpern

Links:

Vatican at SXSW: Compassionate Disruption: Innovation and The Vatican
http://schedule.sxsw.com/2017/events/PP67508

Jeff Bezos in a Robot
http://www.theverge.com/2017/3/20/14979620/jeff-bezos-robot-method-2-mars2017-conference

Beijing park dispenses loo roll using facial recognition
http://www.bbc.co.uk/news/world-asia-china-39324431

Uber president Jeff Jones steps down
http://www.bbc.co.uk/news/technology-39323828

• Tagged in:
• Behavioural Economics
• podcast
• Service design