Spotless updates.

Here you’ll find our latest news, company updates, and events as well as some reviews of the latest trends and technology.

Spotless
26 September 2017

Over the last few years, a number of design buzzwords have been popularised by various media with varying definitions, making it increasingly difficult to communicate what we do as service designers. We are all ‘design thinkers’ or ‘human-centred designers’ concerned with ‘strategic design’ or ‘user experience’. I’ve spoken about service design with many designers and quickly realised we’re using the same words to describe very different things. It’s confusing, to say the least. So what differentiates service design from other disciplines? And how much do the definitions matter? One of the reasons these definitions are so challenging for service designers…

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Hannah Steele
6 September 2017

  What is Service Design? Are you an empathetic person? Empathy is at the heart of Service Design because Service Designers always work in close collaboration with users and stakeholders to understand complex service systems and identify opportunities where design can enhance or augment experiences. Providing people with meaningful experiences is the ultimate end goal. Service Design strives to be the bridge that connects customers and service providers by designing impactful and useful service touch-points.    Why should you come? If you want to know more about Service Design please come and experience it for yourself. In these hands-on workshops…

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Hannah Steele
25 August 2017

Though the practice of designing services has been around for quite some time, the title of ‘Service Designer’ is relatively new. “But what do you actually, like, do?” is a question we hear far too often. Our friends at the Service Design Fringe Festival are trying to solve that problem, with a series of events held this 16-24 of September during London Design Week.     What is the Service Design Fringe Festival? The organisers hope the festival will bring awareness to our young discipline by demonstrating how valuable (and fun) service design can be. While also: Increasing the recognition…

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Ine Vassøy
6 June 2017

Tomorrow’s welfare state must think radically differently if it is to meet citizens’ healthcare needs. The biggest potential lies not in medicine and technology alone, but in delivering treatment more effectively. Last week I had the pleasure of going to Oslo for the “PULS service design in healthcare” conference. It was aimed to gather those engaged in innovative healthcare delivery from across different industries and professions. At the conference itself, the program was packed with inspiring content and people that have been a part of improving patient health today and that are passionate about improving healthcare in the future. I’ll…

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Ben Logan
5 June 2017

This week we are joined by our Director, Ben Logan to talk about Design Thinking and also Service Design, and in particular the challenges businesses might face in implementing this. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2   Topics covered: What is Design Thinking Brief history of Design Thinking Main Challenges involved in implementing Design Thinking within organisations Links: Spotless Automotive Trends 2017 Brief history of Design Thinking – Medium Wicked Problems With Design Thinking [PDF]

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Ben Logan
1 June 2017

Today marks the the second international Service Design Day on June 01st 2017!  Here at Spotless we are celebrating the event in the office with another delicious cake courtesy of our Office Manager – Nour Khalifeh! She has not disappointed with this masterpiece, and this surpasses even her usual high standard we have come to expect! You can follow the event hash tag, which is #ServiceDesignDay to see all the other amazing entries from around the globe! This really is the kind of event that we like to be a part of here at Spotless. Service Design Day Cake – Work in…

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