Spotless updates.

Here you’ll find our latest news, company updates, and events as well as some reviews of the latest trends and technology.

Max Taylor
16 January 2018

Good service design is user-centred, and calling games that encourage gambling behaviours “services” is ridiculously presumptuous, if not outright corrupt.

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Erin Peace
22 December 2017

“Hello sir, can I talk to you for a few minutes about mortgages?” I pleaded with passersby. A few shook their heads, but most fully ignored me. I did receive a few grunts and “Never agains”, but no one wanted to take more than a few seconds to actually talk about the stressful subject of mortgages, which I was researching for an upcoming design pitch. This was an insight in itself, and I used it to reframe the question. “Hello, sir, do you own a home?” I asked the next traveller passing through King’s Cross Station in London. “Would you…

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Erin Peace
7 November 2017

In most disciplines, you have to know the rules to break the rules. In service design, the rule is to break the rules. Service designers are encouraged to draw on experience to determine what method is most appropriate in any given scenario. Prototyping, for example, generally works well for touchpoint-heavy services, while contextual interviews are better suited to services that people interact with in a specific location. But there is no one method that works for every situation, every time. In order to make space for truly compelling insights, a good service designer understands how to select methods with an…

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Caroline Butler
24 October 2017

The Spotless team are back in the office, back from our annual Away Day where we’ve spent a few days together planning, learning and socialising in the comforts of a large country house. Away days can mean many things to different people. Like Marmite, some people love them and some people hate them. Away days can elicit a wide range of opinions and perceptions. The thought of awkward team building exercises, watching your boss dance like David Brent or the enforced fun becoming an HR issue – are fears that everyone at Spotless was keen to shake. Luckily to say,…

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Kath Saeng-Uraiporn
3 October 2017

During the Service Design Fringe festival, the Spotless team held two 1 day workshops; Mocha Methods and Underground Games. The first workshop aimed to apply Service Design methods to re-invent the experience of a coffee shop. While the second event, Underground Games, attempted to use service design methods to identify future opportunities in transport.   Mocha Methods by Hannah Steele and Kath Saeng-Uraiporn Underground Games by Kayleigh Thompson and Erin Peace These two events were successful well beyond our expectations with great ideas and enthusiasm from all participants. On Wednesday 20th and Thursday 21st September, we welcomed people from the…

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Marianne Brierley
26 September 2017

It’s awesome to see the team growing and to have so many talented designers joining the ranks! We welcome 2 new Service Designers and a UX Designer to the team.

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