New Samsung Smartwatch UI Reportedly “Lacks Something Special”
This week’s launch of Samsung’s new smartwatch, called the Galaxy Gear, unfortunately seems to have failed to live up to the expectations of many consumers.
Having gone on sale this week in over 1000 territories, the smartwatch device is currently only compatible with the Galaxy Note 3 and Galaxy Note 10.1, while support for the S4 is due within the next month.
Curiously, an unnamed company spokesman has been reported as saying that “We’ve acknowledged that our Gear lacks something special. With more investment for user interface and user experience, Samsung devices will be better in terms of customer satisfaction.”
An attempt to back pedal after this statement came from Samsung’s Vice President Lee Young-Hee however, who was keen to appear more enthusiastic about the device by stating that it is a “wow product” and a “must-have accessory”.
Nonetheless, rumours are ablaze that Samsung are now looking to hire talented new developers with usability skills to improve on the device’s UI. That, and an extensive testing program to flatten out any bumps in the customer experience, could lead to a revamped release which might have more appeal to the current market.
Is humility our new superpower? And other questions (and answers) from this year’s Service Design Fringe Festival. Part two.
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