Apple Accused of “Zero Usability Testing” by Company Veteran
Jakob Nielsen, who has a Ph.D. in human-computer interaction and was a former top level engineer with Sun Microsystems, has branded the revamped Apple iOS “a terrible usability mistake”.
The usability guru with nearly 80 US patents to his name isn’t fond of the new “flatter” design and is not alone – other UI experts have also expressed their concerns for what could be “a step back in usability”.
The new interface makes use of a Windows 8 style design (we all know how well that worked out…) with colours, textures and typography used to draw attention to its features rather than icons and other actionable elements.
Nielsen thinks that Apple’s overly ornate design style of recent years has been veering towards overkill and feels that a simpler design would be better, “as long as it’s not scaled back so far that they remove the cues that users depend on to find out what they can do on each screen.”
Bruce “Tog” Tognazzini, another usability industry veteran, further commented: “Overall, what’s missing at Apple is that either it does zero usability testing, or if they do, that no one is listening to the results. It’s one thing to make things simple… that’s wonderful. But it’s not if they pretend.”
Is humility our new superpower? And other questions (and answers) from this year’s Service Design Fringe Festival. Part two.
Browse our insights.
- Adapting to Change – User Experience Insights
- Consumer & Retail Opportunities – User Experience Insights
- Design Thinking – Service Design toolbox
- Designing for People – User Experience Insights
- Experience Toolbox – User Experience Insights
- Expriencing Spaces – User Experience Insights
- Gaming Trends – User Experience Insights
- Sector – Automotive
- Sector – Education
- Sector – Energy & Utilities
- Sector – Finance
- Sector – Government
- Sector – Healthcare
- Sector – Media
- Sector – Retail
- Sector – Telecoms
- Sector – Travel & Tourism
- Service Design Toolbox
- Spotless Trends
- The Future of Health & Wellbeing – User Experience Insights
- User Experience Insights