Spotless updates.

Here you’ll find our latest news, company updates, and events as well as some reviews of the latest trends and technology.

Erin Peace
1 August 2018

We’re happy to announce that our services are now available on the UK Government’s Digital Marketplace, as part of the G-Cloud 10 framework. The G-Cloud framework allows researchers and public-sector bodies to procure digital services more quickly and cheaply than going through individual contracts. You can find our design consultancy services on the Digital Marketplace and our research facilities available for hire under Digital Outcomes & Specialists. Our consultancy services include: Design Research User Testing — Qualitative and Quantitative Service Design Strategy Digital Prototyping and Implementation And our on-site research facilities, The Insight Rooms, offer a friendly environment that supports…

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Erin Peace
30 May 2018

⭐️ We’ve expanded our capabilities by bringing on some stellar new talent in the past few months, and we want to show them off! ⭐️   Our newest hire, Tsukasa Tanimoto, joined us as a Service & Business Designer this month, and we’re already setting him up to work (in true unicorn fashion) on all parts of the design process — from design research to insights synthesis, concept ideation to iteration and user testing.   Mark Cox joined us as a UX Researcher this spring and he’s been an incredible asset to one of our big mobile payments initiatives! With his background in…

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Erin Peace
26 February 2018

Service designers are often asked if their roles are visionary or practical, broad or technical. Should the service designer simply be a charismatic advocate of the “users-first” mantra, or should he be an experienced researcher with the ability to turn analysis into high-fidelity outcomes? The answer to this question is simply “yes”. While the definition of service design has yet to fully coalesce, one word that comes up in nearly every definition is “holistic”. Service design is concerned with end-to-end journeys; it takes a step back to view the forest. But it also sees every single leaf on every single…

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Adrian Thomas
21 February 2018

“Keep Calm and Carry On”, the famous British motivational poster first espoused in 1939. Such messaging was thought up by the UK government to keep us proud of our stiff upper lip as we dealt with the drudgery of daily life. And we do. But the lives of those living in the UK have changed immeasurably since the advent of the famous poster, and the recent mid-winter NHS crises is reason to shake our Keep Calm attitude and start taking action in healthcare innovation. In 1942, we saw the birth of the National Health Service, a public institution framed as…

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Erin Peace
1 February 2018

We recently welcomed a small group of second-year product design students from the Glasgow School of Art to view our studios and hear about what it’s like to work at Spotless. After a brief warm-up activity and introductions, our Service Designer (and GSA alum!) Hannah Steele led the conversation about our work and methods over breakfast. We highlighted a few of our key case studies and explained how we live up to our mission – to empower people to deliver innovation that matters – by working with a flexible, iterative design process driven by rigorous research. The product design course…

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Caroline Butler
1 February 2018

It’s highly likely you’ve watched a TED talk, sat through a powerpoint presentation, read Harvard Business Review or attended a workshop that contained buzzwords like empathy, collaboration, human-centred design, ideation, design thinking or service design. It’s easy to feel perplexed – are these methods, processes, mindsets, approaches or frameworks? In essence, these words are often used to describe activities: conducting user research to understand human needs, defining problems that needs solving, coming up with ideas, or putting users at the user at the heart of a product or service design. In this article I will be looking to clarify two…

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Danny, our Client Services Director, is on hand to answer your questions.