Spotless updates.

Here you’ll find our latest news, company updates, and events as well as some reviews of the latest trends and technology.

Kath Saeng-Uraiporn
3 October 2017

During the Service Design Fringe festival, the Spotless team held two 1 day workshops; Mocha Methods and Underground Games. The first workshop aimed to apply Service Design methods to re-invent the experience of a coffee shop. While the second event, Underground Games, attempted to use service design methods to identify future opportunities in transport.   Mocha Methods by Hannah Steele and Kath Saeng-Uraiporn Underground Games by Kayleigh Thompson and Erin Peace These two events were successful well beyond our expectations with great ideas and enthusiasm from all participants. On Wednesday 20th and Thursday 21st September, we welcomed people from the…

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Marianne Brierley
26 September 2017

It’s awesome to see the team growing and to have so many talented designers joining the ranks! We welcome 2 new Service Designers and a UX Designer to the team.

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Spotless
26 September 2017

Over the last few years, a number of design buzzwords have been popularised by various media with varying definitions, making it increasingly difficult to communicate what we do as service designers. We are all ‘design thinkers’ or ‘human-centred designers’ concerned with ‘strategic design’ or ‘user experience’. I’ve spoken about service design with many designers and quickly realised we’re using the same words to describe very different things. It’s confusing, to say the least. So what differentiates service design from other disciplines? And how much do the definitions matter? One of the reasons these definitions are so challenging for service designers…

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Hannah Steele
6 September 2017

  What is Service Design? Are you an empathetic person? Empathy is at the heart of Service Design because Service Designers always work in close collaboration with users and stakeholders to understand complex service systems and identify opportunities where design can enhance or augment experiences. Providing people with meaningful experiences is the ultimate end goal. Service Design strives to be the bridge that connects customers and service providers by designing impactful and useful service touch-points.    Why should you come? If you want to know more about Service Design please come and experience it for yourself. In these hands-on workshops…

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Hannah Steele
25 August 2017

Though the practice of designing services has been around for quite some time, the title of ‘Service Designer’ is relatively new. “But what do you actually, like, do?” is a question we hear far too often. Our friends at the Service Design Fringe Festival are trying to solve that problem, with a series of events held this 16-24 of September during London Design Week.     What is the Service Design Fringe Festival? The organisers hope the festival will bring awareness to our young discipline by demonstrating how valuable (and fun) service design can be. While also: Increasing the recognition…

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Ine Vassøy
6 June 2017

Tomorrow’s welfare state must think radically differently if it is to meet citizens’ healthcare needs. The biggest potential lies not in medicine and technology alone, but in delivering treatment more effectively. Last week I had the pleasure of going to Oslo for the “PULS service design in healthcare” conference. It was aimed to gather those engaged in innovative healthcare delivery from across different industries and professions. At the conference itself, the program was packed with inspiring content and people that have been a part of improving patient health today and that are passionate about improving healthcare in the future. I’ll…

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