Spotless updates.

Here you’ll find our latest news, company updates, and events as well as some reviews of the latest trends and technology.

Ine Vassøy
6 June 2017

Tomorrow’s welfare state must think radically differently if it is to meet citizens’ healthcare needs. The biggest potential lies not in medicine and technology alone, but in delivering treatment more effectively. Last week I had the pleasure of going to Oslo for the “PULS service design in healthcare” conference. It was aimed to gather those engaged in innovative healthcare delivery from across different industries and professions. At the conference itself, the program was packed with inspiring content and people that have been a part of improving patient health today and that are passionate about improving healthcare in the future. I’ll…

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Ben Logan
5 June 2017

This week we are joined by our Director, Ben Logan to talk about Design Thinking and also Service Design, and in particular the challenges businesses might face in implementing this. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2   Topics covered: What is Design Thinking Brief history of Design Thinking Main Challenges involved in implementing Design Thinking within organisations Links: Spotless Automotive Trends 2017 Brief history of Design Thinking – Medium Wicked Problems With Design Thinking [PDF]

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Ben Logan
1 June 2017

Today marks the the second international Service Design Day on June 01st 2017!  Here at Spotless we are celebrating the event in the office with another delicious cake courtesy of our Office Manager – Nour Khalifeh! She has not disappointed with this masterpiece, and this surpasses even her usual high standard we have come to expect! You can follow the event hash tag, which is #ServiceDesignDay to see all the other amazing entries from around the globe! This really is the kind of event that we like to be a part of here at Spotless. Service Design Day Cake – Work in…

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Tom Knoll
31 May 2017

In this post l focus on the best ways to run ethnographic research when you have clients attending the sessions with you. Clients are, of course, a vital part of what we do, but when it comes to ethnography, however good their intentions, clients can unknowingly interfere with the collection of reliable data.

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Billy Kennedy
30 May 2017

This week we are joined by one of our Senior Consultants, Tom Knoll to talk about conducting user research in international markets, and in particular some of the lessons we have learned in the past from doing this. We chat through some of the main techniques involved, as well as some of the useful tips and tricks we’ve picked up. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2   Topics covered: Why conduct International User Research Main Challenges involved in conducting research internationally Liaising with Partner agencies Travel tips…

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Ben Logan
26 May 2017

We are delighted to announce that Spotless has been successful in gaining supplier status on the Crown Commercial Service (CCS) – G-Cloud 9 Framework Agreement. This means we can officially sell our Service Design and Design Research expertise to the UK Government and Government buyers can search for details of our services. The CCS acts on behalf of the Crown to drive savings for the taxpayer and improve the quality for commercial and procurement activity. Through the competitive tender and regular benchmarking, CCS ensures customers have access to the most competitive deals. The framework agreement can be used by organisations…

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