Spotless updates.

Here you’ll find our latest news, company updates, and events as well as some reviews of the latest trends and technology.

Marianne Brierley
23 March 2017

Earlier this month I had the opportunity to join a 3 day Service Design in Government conference. I wanted to find out more about the projects people in Government were working on and their approach to Service Design. It was an interesting few days of tutorials, case studies and my favourite: workshops! We had a brilliant opening keynote from Louise Downe, Head of Design for the Government Digital Service (GDS), and an incredibly thorough and thoughtful closing keynote from Sarah Drummond, Co-founder and MD of Snook. The conference provided plenty of choice throughout, which made it difficult to know what…

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Billy Kennedy
21 March 2017

It’s Episode 5 of the Spotless Podcast and this week we are joined by Senior Consultant John Anthony to talk about Behavioural Economics, and in particular how this relates to Service Design and User Experience. John has an ongoing interest in Behavioural Economics and we talk about the impact of Psychology and Biases on consumer behaviours. Apologies for any audio issues on this show, we’re trialling a new (and hopefully better) audio setup but there may be some teething problems!   Short reading list: Thinking, Fast and Slow by Daniel Kahneman Predictably Irrational: The Hidden Forces that Shape Our Decisions…

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Billy Kennedy
13 March 2017

For the fourth episode of our Podcast I am joined by Senior Consultant Tom Knoll to talk about his work in relation to Learning in Games. Tom chats us through some of the theoretical techniques underpinning this area, as well as some practical applications. We also relate this directly to User Experience and Service design in terms of how gamification can affect the overall customer or user experience.

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Billy Kennedy
6 March 2017

For this third episode of the Spotless Podcast we are joined by one of our Lead Consultants, Ine Vassøy to talk about Service Design in Action. Ine has worked on a number of Service Design projects and brings her own unique views to the fore here. We chat through good examples of Service Design applied in the real world, as well as a couple of interesting projects. As usual, we also chat through some of the most interesting stories from the past week. If you would like to get in touch with any questions or suggestions, please Tweet us at @spotint,…

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John Anthony
28 February 2017

On Tuesday we held our breakfast roundtable event: Behavioural Economics to safeguard people’s financial future at our offices in Old Street.

Aimed at professionals in Financial Services, we had attendees from academia, banking, fintech and consumer credit information.

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Billy Kennedy
27 February 2017

For the second episode of the Spotless Service Design Podcast, we are joined by Spotless Founder and Director Ben Logan. The topic this week is Service Design, and in particular we try to answer the somewhat challenging question of ‘What is Service Design’. We also chat through some of the latest news from the worlds of Tech, User Experience and Design. If you would like to get in touch with any questions or suggestions, please Tweet us at @spotint, or comment below. Spotless “What is Service Design?” Podcast – Episode 2 Links from the show: Apparently according to research at Imperial you…

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Danny Weston - Client Services Director
Danny Weston
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