Spotless updates.

Here you’ll find our latest news, company updates, and events as well as some reviews of the latest trends and technology.

Billy Kennedy
4 April 2017

This week we are joined by our Project Manager Manisha Patel to chat about Project Management when it comes of UX and Service Design, and in particular the challenges and opportunities with exist in a small agency environment for this. This week is a slightly shorter Podcast but we cover a lot of ground. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2 Topics covered: What is Project Management What tools we use What techniques we use Challenges around Project Management in UX and Service Design

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Billy Kennedy
27 March 2017

This week we are joined by Richie Kennedy to chat about Ethnographic Research. Richie and I have both conducted our fair share of Ethno Research so we chat through our previous experiences, pros and cons, and tips on how and why to conduct it.

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Marianne Brierley
23 March 2017

Earlier this month I had the opportunity to join a 3 day Service Design in Government conference. I wanted to find out more about the projects people in Government were working on and their approach to Service Design. It was an interesting few days of tutorials, case studies and my favourite: workshops! We had a brilliant opening keynote from Louise Downe, Head of Design for the Government Digital Service (GDS), and an incredibly thorough and thoughtful closing keynote from Sarah Drummond, Co-founder and MD of Snook. The conference provided plenty of choice throughout, which made it difficult to know what…

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Billy Kennedy
21 March 2017

It’s Episode 5 of the Spotless Podcast and this week we are joined by Senior Consultant John Anthony to talk about Behavioural Economics, and in particular how this relates to Service Design and User Experience. John has an ongoing interest in Behavioural Economics and we talk about the impact of Psychology and Biases on consumer behaviours. Apologies for any audio issues on this show, we’re trialling a new (and hopefully better) audio setup but there may be some teething problems!   Short reading list: Thinking, Fast and Slow by Daniel Kahneman Predictably Irrational: The Hidden Forces that Shape Our Decisions…

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Billy Kennedy
13 March 2017

For the fourth episode of our Podcast I am joined by Senior Consultant Tom Knoll to talk about his work in relation to Learning in Games. Tom chats us through some of the theoretical techniques underpinning this area, as well as some practical applications. We also relate this directly to User Experience and Service design in terms of how gamification can affect the overall customer or user experience.

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Billy Kennedy
6 March 2017

For this third episode of the Spotless Podcast we are joined by one of our Lead Consultants, Ine Vassøy to talk about Service Design in Action. Ine has worked on a number of Service Design projects and brings her own unique views to the fore here. We chat through good examples of Service Design applied in the real world, as well as a couple of interesting projects. As usual, we also chat through some of the most interesting stories from the past week. If you would like to get in touch with any questions or suggestions, please Tweet us at @spotint,…

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Danny, our Client Services Director, is on hand to answer your questions.
Danny Weston - Client Services Director
Danny Weston
+44 (0)20 3828 8363