Those who invest in Service Design win according to the Design Value Index Study. Service Design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. Excitingly, Service Design is becoming a more commonly recognised business tactic and we are increasingly receiving service design briefs from clients who are not only interested in the product details, but in looking at their business from a more holistic viewpoint. Stand tall, see all….if you will. So we needed to do…
Over the last few years, a number of design buzzwords have been popularised by various media with varying definitions, making it increasingly difficult to communicate what we do as service designers. We are all ‘design thinkers’ or ‘human-centred designers’ concerned with ‘strategic design’ or ‘user experience’. I’ve spoken about service design with many designers and quickly realised we’re using the same words to describe very different things. It’s confusing, to say the least. So what differentiates service design from other disciplines? And how much do the definitions matter? One of the reasons these definitions are so challenging for service designers…
Are you attending SXSW conference 2016 and interested in a hands-on experience learning about Service Safaris and finding opportunities for new designs and services? Join us for the Spotless workshop on March 12th 2016!
Last night I attended the Ladies that UX London meet-up on International Research, featuring presentations by three Google researchers. They presented their insights and experiences around international research in emerging markets, in particular drawing on examples from Brazil and India.
We’re getting ready for the CHI PLAY 2015 conference – get ready for some fun competitions & prizes!
I was proud to have a conference paper based on my final MSc project at UCL get into the 2015 proceedings of the international Computer Human Interaction conference – here is an account of some of the highlights of the conference, which was being held in Asia for the first time.
