Spotless
Spotless are a service design agency that transforms businesses through innovation.
Over the last few years, a number of design buzzwords have been popularised by various media with varying definitions, making it increasingly difficult to communicate what we do as service designers. We are all ‘design thinkers’ or ‘human-centred designers’ concerned with ‘strategic design’ or ‘user experience’. I’ve spoken about service design with many designers and quickly realised we’re using the same words to describe very different things. It’s confusing, to say the least. So what differentiates service design from other disciplines? And how much do the definitions matter? One of the reasons these definitions are so challenging for service designers…
Are you attending SXSW conference 2016 and interested in a hands-on experience learning about Service Safaris and finding opportunities for new designs and services? Join us for the Spotless workshop on March 12th 2016!
Last night I attended the Ladies that UX London meet-up on International Research, featuring presentations by three Google researchers. They presented their insights and experiences around international research in emerging markets, in particular drawing on examples from Brazil and India.
We’re getting ready for the CHI PLAY 2015 conference – get ready for some fun competitions & prizes!
I was proud to have a conference paper based on my final MSc project at UCL get into the 2015 proceedings of the international Computer Human Interaction conference – here is an account of some of the highlights of the conference, which was being held in Asia for the first time.
Wishing everyone a lovely Easter weekend – hopefully it involves some fun times and food! We’ve been pretty busy lately here at Spotless – a lot of interesting projects have been happening, and some upcoming exciting international projects in the next couple of months so stay tuned for more updates on that.
Got a project in mind?
