Signe Bek

Signe Bek
23 October 2018

Earlier this month the annual Service Design Global Conference took place. If you didn’t get a chance to stop by beautiful Dublin, don’t worry — I’ll be sharing the key insights and the Spotless team’s reflections right here. This year’s conference focused on ‘designing to deliver’. How do we as Service Designers get people onboard to ensure implementation and actual service adoption? — And finally, how do we move beyond tools and actually achieve behavioural change in the end? Read the insights on what’s going on within the Landscape, the Practice, the Services and the Delivery here. 1_ The Landscape If you want to…

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Signe Bek
17 October 2018

Spotless was recently transformed into a Future Lab to explore, build and test future scenarios within retail. The aim was to advance our prototyping competences and to explore methods to consider possible futures. Recently the whole Spotless team left London to work on our business strategy as a service design agency and to advance our internal competences. You can read Senior Service Designer, Hannah Steele’s blog post on how to plan a company away day here. As experience consultants and designers we explore and manage potential futures to allow and support our clients in realising their opportunities and potential. One…

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