Richie Kennedy

Translating people’s motivations and desires into design solutions that delight both clients and users.

Richie Kennedy
5 October 2018

Note: I will be referring to the companies hiring Spotless to conduct service design research as ‘clients’ and to these companies’ customers as ‘participants’ or ‘customers’. We have recently been doing work with more expert, or at least niche, systems at Spotless. Research with more general systems is often easy to recruit for. Throw a net and you’ll likely catch a social media or online banking user. But if your system is only relevant to, say Architects, Doctors, or City Planners you need to get a bit more creative and dare I say, reliant, when considering how you will recruit…

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Richie Kennedy
22 November 2016

Digital Construction Week ran on the 26th and 27th of October and when I saw a conference showing innovations in a sector as complex and vast as construction, I had to go along! Construction has been an interest of mine for a long time as it’s an industry that always tries to break boundaries while keeping the need for functionality and safety at its heart.

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