Caroline Butler

Creator of meaningful interfaces, services, and experiences

Caroline Butler
27 June 2019

Did the design of the House of Commons cause Brexit? …. In part two we look at how the design of a building can shape politics and a country’s future Too much order, order? British Parliament is one of the oldest continuous representative assemblies in the world. The House of Commons, in the Palace of Westminster, UK is based on the design of Convocation House, at Oxford University. With its two groups of facing benches and the speaker’s chair, the design was created to stimulate tension and encourage lively, heated debates. Convocation House’s primary use was as a debating hall and it…

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Caroline Butler
5 June 2019

Who gets left out in user-centred design? Through my work as a UX designer and now as a Service Designer at Spotless, I have helped to craft products and services centred around the user — with their needs and the needs of the business being the focus of the design decisions. As designers, researchers and strategists we’ve been talking about the merits of taking this user centred design approach for sometime now. This approach has created winners; those people who can successfully use and be delighted by products and services that support them to achieve their goals. However, having a target audience…

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Caroline Butler
1 February 2018

It’s highly likely you’ve watched a TED talk, sat through a powerpoint presentation, read Harvard Business Review or attended a workshop that contained buzzwords like empathy, collaboration, human-centred design, ideation, design thinking or service design. It’s easy to feel perplexed – are these methods, processes, mindsets, approaches or frameworks? In essence, these words are often used to describe activities: conducting user research to understand human needs, defining problems that needs solving, coming up with ideas, or putting users at the user at the heart of a product or service design. In this article I will be looking to clarify two…

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Caroline Butler
24 October 2017

The Spotless team are back in the office, back from our annual Away Day where we’ve spent a few days together planning, learning and socialising in the comforts of a large country house. Away days can mean many things to different people. Like Marmite, some people love them and some people hate them. Away days can elicit a wide range of opinions and perceptions. The thought of awkward team building exercises, watching your boss dance like David Brent or the enforced fun becoming an HR issue – are fears that everyone at Spotless was keen to shake. Luckily to say,…

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