Ben Logan

Ben Logan
6 December 2011

A usability expert has given Amazon’s new Kindle Fire tablet the thumbs down on a number of points. Jakob Nielsen, who has a Ph.D. in human-computer interaction, studied the behaviour of four Kindle Fire users. He argued that although this is hardly a large number of test subjects, smaller qualitative studies offer more insight than bigger studies which are more focused on metrics. Overall, Mr Nielsen said that the Kindle Fire “offers a disappointingly poor user experience”. Commenting on how heavy the hardware is, he said that “unless you have forearm muscles like Popeye, you can’t comfortably sit and read…

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Ben Logan
5 December 2011

In 2008, we saw a complete overhaul of Microsoft’s Xbox 360 user interface. Now at the beginning of December, there is going to be another round of updates that are equally game changing. The new Xbox Dashboard is based on the Metro design, now familiar to us from the Windows phone. It provides a simple and intuitive hub from where the user can easily access their games, music, movies and other content. Windows 8 is set to feature a similar interface, tying together all three platforms for a unified customer experience. In addition, Microsoft’s motion detection system Kinect will allow…

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Ben Logan
23 November 2011

Google have had to issue an apology following their launch of a buggy Gmail app for Apple’s iOS platform. They also moved to restore customer confidence with the subsequent relaunch of a revised app two weeks later. Phil Hassey, who owns the research firm CapioIT, has praised Google for their swift apology, saying: “It would have drawn additional undue attention and potentially created a monster particularly if ‘anti-Google people decided to make it go viral. IT would lose much more trust and integrity if it Google tried to cover up or ignore the issue” A Google spokesman commented on this…

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Ben Logan
21 November 2011

Latvian startup Amooz are now offering a host of new gamification techniques which empower their clients to offer heightened interaction and loyalty rewards to their customers. Working with a selection of restaurants, bars and cafés, Amooz allows users to check in when they visit a venue with a quick scan of a QR code on their mobile. They then receive credit rewards that can be redeemed either immediately or saved up for a bigger incentive. Users can also send “Treatz” to friends, which take the form of free items from a suggested venue. The goal is to provide user incentives…

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Ben Logan
14 November 2011

The debut of Samsung’s Galaxy Note has been causing a few waves in the mobile device industry since its recent arrival. Placed somewhere between a tablet and a phone, with a 5.2” Amoled display screen and an advanced pen-input technology, the Note lets users multi-task, create and enjoy rich media content on the go. Gregory Lee, President and CEO of Samsung Asia,  commented on the device: “The Galaxy Note is a revolutionary product to open a new category in the mobile industry and I am very proud of this accomplishment.” He explained: “Samsung Galaxy Note will redefine and enhance mobile…

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Ben Logan
9 November 2011

The rise of Reddit to market prominence has worked in direct contrast to the decrease in Digg interest (their main competitor in the social voting realm). Now, with Reddit’s launch of a new range of recent updates, their user experience seems certain to bring the site’s status into the premier league. With the installation of an add-on for all supported browsers, the Reddit page has been given a custom dashboard and a selection of fresh features. The new Accounts option allows for easy switching between multiple users on the same PC, and a comment navigator allows users to easily find…

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