Ben Logan

Ben Logan
7 November 2017

In most disciplines, you have to know the rules to break the rules. In service design, the rule is to break the rules. Service designers are encouraged to draw on experience to determine what method is most appropriate in any given scenario. Prototyping, for example, generally works well for touchpoint-heavy services, while contextual interviews are better suited to services that people interact with in a specific location. But there is no one method that works for every situation, every time. In order to make space for truly compelling insights, a good service designer understands how to select methods with an…

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Ben Logan
3 October 2017

During the Service Design Fringe festival, the Spotless team held two 1 day workshops; Mocha Methods and Underground Games. The first workshop aimed to apply Service Design methods to re-invent the experience of a coffee shop. While the second event, Underground Games, attempted to use service design methods to identify future opportunities in transport.   Mocha Methods by Hannah Steele and Kath Saeng-Uraiporn Underground Games by Kayleigh Thompson and Erin Peace These two events were successful well beyond our expectations with great ideas and enthusiasm from all participants. On Wednesday 20th and Thursday 21st September, we welcomed people from the…

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Ben Logan
26 September 2017

It’s awesome to see the team growing and to have so many talented designers joining the ranks! We welcome 2 new Service Designers and a UX Designer to the team.

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Ben Logan
6 June 2017

Tomorrow’s welfare state must think radically differently if it is to meet citizens’ healthcare needs. The biggest potential lies not in medicine and technology alone, but in delivering treatment more effectively. Last week I had the pleasure of going to Oslo for the “PULS service design in healthcare” conference. It was aimed to gather those engaged in innovative healthcare delivery from across different industries and professions. At the conference itself, the program was packed with inspiring content and people that have been a part of improving patient health today and that are passionate about improving healthcare in the future. I’ll…

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Ben Logan
5 June 2017

This week we are joined by our Director, Ben Logan to talk about Design Thinking and also Service Design, and in particular the challenges businesses might face in implementing this. If you have been listening to our Podcast mainly on our website or Soundcloud, why not subscribe via iTunes: https://itunes.apple.com/gb/podcast/spotless-podcast/id1208188452?mt=2   Topics covered: What is Design Thinking Brief history of Design Thinking Main Challenges involved in implementing Design Thinking within organisations Links: Spotless Automotive Trends 2017 Brief history of Design Thinking – Medium Wicked Problems With Design Thinking [PDF]

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Ben Logan
1 June 2017

Today marks the the second international Service Design Day on June 01st 2017!  Here at Spotless we are celebrating the event in the office with another delicious cake courtesy of our Office Manager – Nour Khalifeh! She has not disappointed with this masterpiece, and this surpasses even her usual high standard we have come to expect! You can follow the event hash tag, which is #ServiceDesignDay to see all the other amazing entries from around the globe! This really is the kind of event that we like to be a part of here at Spotless. Service Design Day Cake – Work in…

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