Ben Logan

Passionate about improving services and experiences for the people that use them.

Ben Logan
1 August 2018

We’re happy to announce that our services are now available on the UK Government’s Digital Marketplace, as part of the G-Cloud 10 framework. The G-Cloud framework allows researchers and public-sector bodies to procure digital services more quickly and cheaply than going through individual contracts. You can find our design consultancy services on the Digital Marketplace and our research facilities available for hire under Digital Outcomes & Specialists. Our consultancy services include: Design Research User Testing — Qualitative and Quantitative Service Design Strategy Digital Prototyping and Implementation And our on-site research facilities, The Insight Rooms, offer a friendly environment that supports…

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Ben Logan
30 May 2018

⭐️ We’ve expanded our capabilities by bringing on some stellar new talent in the past few months, and we want to show them off! ⭐️   Our newest hire, Tsukasa Tanimoto, joined us as a Service & Business Designer this month, and we’re already setting him up to work (in true unicorn fashion) on all parts of the design process — from design research to insights synthesis, concept ideation to iteration and user testing.   Mark Cox joined us as a UX Researcher this spring and he’s been an incredible asset to one of our big mobile payments initiatives! With his background in…

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Ben Logan
26 February 2018

Service designers are often asked if their roles are visionary or practical, broad or technical. Should the service designer simply be a charismatic advocate of the “users-first” mantra, or should he be an experienced researcher with the ability to turn analysis into high-fidelity outcomes? The answer to this question is simply “yes”. While the definition of service design has yet to fully coalesce, one word that comes up in nearly every definition is “holistic”. Service design is concerned with end-to-end journeys; it takes a step back to view the forest. But it also sees every single leaf on every single…

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Ben Logan
1 February 2018

We recently welcomed a small group of second-year product design students from the Glasgow School of Art to view our studios and hear about what it’s like to work at Spotless. After a brief warm-up activity and introductions, our Service Designer (and GSA alum!) Hannah Steele led the conversation about our work and methods over breakfast. We highlighted a few of our key case studies and explained how we live up to our mission – to empower people to deliver innovation that matters – by working with a flexible, iterative design process driven by rigorous research. The product design course…

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Ben Logan
1 February 2018

Last year on 2nd August 2017, humans had already used up their allowance for water, soil, clean air and other resources on Earth for the whole of 2017, according to environmental groups WWF and the Global Footprint Network. This is known as ‘Earth Overshoot Day’ and the date last year was earlier than in 2016, which means humanity was surviving on “credit” until 31 December 2017. “This means that in seven months, we emitted more carbon than the oceans and forests can absorb in a year, we caught more fish, felled more trees, harvested more, and consumed more water than…

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Ben Logan
22 December 2017

“Hello sir, can I talk to you for a few minutes about mortgages?” I pleaded with passersby. A few shook their heads, but most fully ignored me. I did receive a few grunts and “Never agains”, but no one wanted to take more than a few seconds to actually talk about the stressful subject of mortgages, which I was researching for an upcoming design pitch. This was an insight in itself, and I used it to reframe the question. “Hello, sir, do you own a home?” I asked the next traveller passing through King’s Cross Station in London. “Would you…

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Danny, our Client Services Director, is on hand to answer your questions.