Ben Logan

Director

Passionate about improving services and experiences for the people that use them.

Ben Logan
15 June 2020

Over the past month, we’ve been busy making a plan for how to safely reopen our labs and back office. The Insight Rooms will reopen on Monday the 6th of July 2020, and we will be getting back to running face to face research.

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Ben Logan
5 August 2019

I attended the 4th Agency Summit run by Agency Hackers. This was my first Agency Summit event, held at The Ned on August 2nd, which pitched itself as ‘A Day of Inspiration for Agency Leaders’ and I have to say it very much lived up to this claim. The event run by Ian Harris, had a really relaxed informal vibe to it, with both the speakers and attendees being really open with their stories.  Running an agency can be both an amazing and challenging thing, and participating in a conference aimed at people with shared experiences really struck a chord…

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Ben Logan
12 July 2019

Spotless turns 15 this week, not quite a responsible adult yet, no longer a teething toddler, more a rebellious teenager (who still knows when to say please and thank you and will hug their parents on occasions). We’re taking a look back on the journey so far and sharing where we’re headed next.          Where did it all begin? We self identify as a User Experience (UX) agency that has moved into Service Design, and whilst we have not always referred to ourselves as a pure play Service Design agency, we recognise a lot of the activities…

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Ben Logan
1 August 2018

We’re happy to announce that our services are now available on the UK Government’s Digital Marketplace, as part of the G-Cloud 10 framework. The G-Cloud framework allows researchers and public-sector bodies to procure digital services more quickly and cheaply than going through individual contracts. You can find our design consultancy services on the Digital Marketplace and our research facilities available for hire under Digital Outcomes & Specialists. Our consultancy services include: Design Research User Testing — Qualitative and Quantitative Service Design Strategy Digital Prototyping and Implementation And our on-site research facilities, The Insight Rooms, offer a friendly environment that supports…

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Ben Logan
30 May 2018

⭐️ We’ve expanded our capabilities by bringing on some stellar new talent in the past few months, and we want to show them off! ⭐️   Our newest hire, Tsukasa Tanimoto, joined us as a Service & Business Designer this month, and we’re already setting him up to work (in true unicorn fashion) on all parts of the design process — from design research to insights synthesis, concept ideation to iteration and user testing.   Mark Cox joined us as a UX Researcher this spring and he’s been an incredible asset to one of our big mobile payments initiatives! With his background in…

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Ben Logan
26 February 2018

Service designers are often asked if their roles are visionary or practical, broad or technical. Should the service designer simply be a charismatic advocate of the “users-first” mantra, or should he be an experienced researcher with the ability to turn analysis into high-fidelity outcomes? The answer to this question is simply “yes”. While the definition of service design has yet to fully coalesce, one word that comes up in nearly every definition is “holistic”. Service design is concerned with end-to-end journeys; it takes a step back to view the forest. But it also sees every single leaf on every single…

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Ben Logan - Director

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