Adapt and improve the interactions with your service

Our solution

By improving the experience of digital and non digital touchpoints we can increase the effectiveness of your product or service. This could be your website, app, packaging and call centre scripts. Any point where your user and organisation interact.

We will design and test solutions to solve your problem. We do this through a quick time-boxed design process, producing prototypes of solutions and testing them with users to get their feedback on aspects such as usefulness and usability. This design process can validate changes to navigation, content, messaging, the interface and user journeys, as well as concepts for service propositions and non digital touchpoints like packaging.

We will screen and recruit participants from either our large network of global recruitment partners or we can recruit from your database. We will organise the streaming and documenting of the sessions. We will conduct remote user testing sessions and handover the prototype for development.

The outcome

This approach reduces the risk of making wrong and costly development changes by validating products and service enhancements, early and often. It is also great for getting business alignment and prioritising actions.

This approach gets the best results when you have a good understanding of the problem and are confident that you have the right insight to drive solutions. If you are unsure of the problem you want solved or want to get reacquainted with your users, we suggest getting quick insights or undertaking deeper discovery research before embarking on designing solutions.

Timings

Projects can start at 4 weeks in duration, from project kick off to handover of validated prototype.