About
We are a Service Design agency based in London. We generate insight to guide business process and design decision making.
From touchpoints to services
Spotless was set up in 2004 with the aim of improving people’s experiences with services. After several years supporting businesses with their digital touchpoints, we observed that many issues stemmed from other points in a customer journey. We now work with businesses to innovate outstanding, value‐added services for their customers.
Boutique and unique
Being boutique is integral to our success. We offer a tailored, bespoke service. We move swiftly, and are more hungry to do better. We are not resting on a big reputation.
We are made up of a team of consultants with backgrounds in psychology, human computer interaction (HCI) and service design.
Our principles
We use our five principles to guide engagements and ensure sound design decisions throughout the process.
Clarity from insight
Attention to detail
Simplifying the complex
Committed to ethics
Clean and purposeful design
Fancy joining us?
We’re always on the look out for talent
Please note that we appreciate your interest in our company but are unable to get back to each applicant individually due to the high volume of applications.
No recruitment companies please, we’ll be in touch if we need your help.
