We are a Service Design agency based in London. We generate insight to guide business process and design decision making.

From touchpoints to services

Spotless was set up in 2004 with the aim of improving people’s experiences with services. After several years supporting businesses with their digital touchpoints, we observed that many issues stemmed from other points in a customer journey. We now work with businesses to innovate outstanding, value‐added services for their customers.

Boutique and unique

Being boutique is integral to our success. We offer a tailored, bespoke service. We move swiftly, and are more hungry to do better. We are not resting on a big reputation.

We are made up of a team of consultants with backgrounds in psychology, human computer interaction (HCI) and service design.

Meet our team

Spotless culture
Spotless culture
Spotless culture
Spotless culture

Our principles

We use our five principles to guide engagements and ensure sound design decisions throughout the process.


Clarity from insight


Attention to detail


Simplifying the complex


Committed to ethics


Clean and purposeful design

Fancy joining us?

We’re always on the look out for talent

Please note that we appreciate your interest in our company but are unable to get back to each applicant individually due to the high volume of applications.

No recruitment companies please, we’ll be in touch if we need your help.